About this role
WHO WE ARE We're in the business of people helping people, and you can help us make an impact on our members' lives and in your community. Whether it's helping a member make a transaction, buy their first home, or improve their financial wellness one step at a time – you have an impact on their lives just by working here, no matter what your position may be.
Work with us – and be part of something bigger than banking.
ABOUT THE POSITION
Position Overview: Visions Federal Credit Union is looking for Temporary Member Service Representatives to join our branch team in Rochester, NY. In this frontline role, you'll help create a positive member experience by assisting with everyday transactions, providing friendly and professional service, and supporting members with accuracy, care, and attention to detail. This is a temporary position expected to run through the end of December/January, with the exact end date based on business needs.
Position Type: Temporary, full-time, 40 hours per week. Regular shifts include Monday through Friday, 8:30 a.m. to 5:30 p.m., with rotating Saturday shifts from 8:30 a.m. to 12:30 p.m. This is a temporary position expected to run through the end of December/January, with the exact end date based on business needs.
Compensation: $17.30 per hour
Location: On-site at our Rochester Branch located at 1130 E Main St., Rochester, NY
What You'll Do:
• Deliver friendly, professional service while assisting members with routine transactions and account-related needs.
• Process transactions accurately and efficiently while maintaining confidentiality and following established procedures.
• Create a welcoming, member-centered experience that reflects Visions' commitment to service.
• Communicate clearly, answer questions, and help connect members with appropriate resources or support.
• Maintain attention to detail while balancing service, accuracy, and efficiency in a fast-paced branch environment.
WHAT WE'RE LOOKING FOR
• High school diploma or equivalent experience.
• Previous teller, cash handling, customer service, or member service experience is a plus.
• Comfort using Microsoft Office programs and standard office equipment.
• Strong communication, interpersonal, and service skills.
• Ability to stay organized, manage time effectively, and adapt to changing priorities.
• Attention to detail and the ability to perform basic math functions.
• Commitment to following credit union policies, procedures, and applicable state and federal requirements.
At this time, Visions Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration-related support for this position.
MISSION AND VALUES
Our mission is to MAKE VISIONS MATTER.
• To our members, we will provide value and relevance.
• To our employees, we will be a premier organization and provide opportunities for career advancement.
• To our community, we will be a leader and provide a positive impact.
At Visions, we're an organization with Integrity that builds Community, provides exceptional Service to all, and continually strives to earn your Trust.
We make Visions matter. You can, too. #ClaimYourSeat
LEARN MORE
Click a link to learn about:
• Visions FCU
• Employee culture
• Community giveback
If you have any questions, please contact the Talent Team directly at 800.242.2120, ext. 10501 or by emailing us at [email protected].