About this role
We are seeking a friendly and dedicated Customer Service Representative to join our team at our Manteno, United States location. As a Customer Service Rep, you will be the primary point of contact for our valued customers, providing exceptional support and ensuring their satisfaction with our products and services.
Answer incoming customer calls, emails, and chat messages in a timely and professional mannerAddress customer inquiries, concerns, and complaints with empathy and patienceProcess orders, returns, and exchanges accurately and efficientlyMaintain up-to-date knowledge of company products, services, and policiesCollaborate with other departments to resolve complex customer issuesDocument customer interactions and update account information in our customer service softwareIdentify and escalate priority issues when necessaryProvide suggestions for improving customer service processes and proceduresMaintain a positive and supportive attitude while handling multiple tasks simultaneously Excellent verbal and written communication skillsStrong problem-solving abilities and attention to detailProficiency in customer service software and basic computer skillsAbility to multi-task and prioritize in a fast-paced environmentPrevious customer service experience preferredHigh school diploma or equivalentPatient and empathetic demeanor with a genuine desire to help othersAbility to remain calm and professional in challenging situationsStrong team player with a positive attitudeFlexibility to work various shifts as needed BENEFITS
Flexible HoursCompetitive wagesEmployee discount on all food itemsAdvancement opportunitiesPaid TrainingIncredible Bonus StructureFULL TIME DRIVERS BENEFITS (in addition to above benefits):
Offered Health, Dental & Vision Insurance after 60 days of employmentVoluntary accident coverage/Critical illness coverageFlexible Spending AccountsAbility to contribute to a 401(k)