About this role
About the Position
At Thryv, we are a team that lives by teamwork. However, it's not the work that drives us, it's the respect, trust, and care for each other that defines us as a team. We're a diverse community of trendsetters who do our best work in a fun, relaxed environment. Technology never stops evolving and neither do we. We're always looking for the best and brightest team players to join us.
This role is responsible for navigating the client through the life of their Google Ads campaign, engaging necessary resources to produce an end-state that demonstrates digital and product expertise for a wide range of products. Specific key performance indicators will include campaign performance goals, client communication and satisfaction, and growth and retention of assigned client base.
Responsibilities
• Prepares and delivers performance materials for monthly Client review calls. Maintains full understanding of products to exhibit product knowledge and digital expertise to educate clients, provides recommendations, builds on client enthusiasm and confidence regarding performance of their digital programs.
• Coordinates internal reviews with various experts as needed to achieve client program expectations.
• Engages with cross-functional team members during campaign set-up. Supports in the development of content and targeting profiles for Google and Bing SEM and Local Services ads and assists with setup when needed.
• Actively monitors, measures, and analyzes program performance for all active client assignments against objectives and KPIs. Optimizes, as needed, to drive optimal results for the client. Drives continued innovation and best practice implementation, regularly sharing knowledge with teammates.
• Ensures accurate campaign tracking by utilizing sources such as Facebook Pixels, Conversions API, Call Tracking, Google Tag Manager and Google Analytics. Leverages internal or external experts when needed.
• Assists in developing proposals for new and renewal programs. Engages with other internal departments to fulfill new/renewal contracts accurately and timely.
Who We're Looking For
• Bachelor's degree (or international equivalent) or equivalent experience, required.
• Requires 2+ years of related experience.
• Communication skills, both verbal and written, with ability to collaborate in a cross-functional team environment and directly with clients.
• Computer/systems skills, including Microsoft Office Suite, Teams, Zoom, etc. with proficiency in Excel.
• Industry knowledge including SEM, SEO, Websites, Listings Management, Social Media, and Display with the ability to gain an understanding of the company's digital product offering.
• Self-motivated, innovative, and a team player.
• Skilled in data analytics with the ability to translate client needs into media strategies and tactics, and research data or technology to understand user intent and measure outcomes for ongoing optimizations.
• Time management and organizational skills with ability to multi-task, handle follow-ups, and meet deadlines on a large client base in a fast-paced environment with a high degree of accuracy and attention to detail with minimal supervision.
• Understanding of Google and Bing SEM and Local Service Ads, advertising, analysis, and reporting.
What we offer
Life requires balance. So we provide benefits around health and wellness, continued education, and work/life balance to help you live your best life when you're working…and when you're not.
• Law benefits
• Private medical insurance covered by us
• Meal subsidy
• Remote work
• Life insurance
• Education subsidy
• Electricity & Internet subsidy
• Flexible extra time off
• Paid time off during winter
• Others...
Who We Are
At Thryv, we're a team fiercely devoted to the success of local businesses. We've been around for over 100 years, always with one goal in mind — helping small businesses compete, win and succeed. We provide the technology, software, and local business automation tools small business owners need to better manage their time, communicate with clients, and get paid, so they can take control of their business and be more successful.
We support businesses across the U.S. and we have team members all around the country (even internationally). In fact, we're a work-from-anywhere company, because that's how we get work done.
Culture is vital at Thryv because it shapes our identity and, therefore, our measurements for growth. We have an identified set of values that hold all of us accountable paving the way for our company success and our legacy. All of this helps us deliver results for our clients and creates success for our employees. At Thryv, making a positive impact within our team and in our local community is the reason we get out of bed every morning.
Thryv Core Values:
• Client Devoted – Be humble with a servant mentality. Understand the uniqueness of each interaction while being flexible, knowledgeable, and genuine.
• Under Promise, Over Deliver – Deliver expectations and exceed them, have accountability, listen and understand the ask.
• Act Like You Own the Place – Taking ownership and accountability in your day-to-day decisions empowers you to act like you own the place.
• Invest in our People – Hire people who are aligned with Thryv's core values. Provide learning opportunities to enable all of us to adapt, belong, and create a lifelong career.
• DONE3 – Define what you say (Done), Do what you say (Done), Follow up and ensure completion (Done).
• Making $$ is a Byproduct of Helping People – Always be devoted to people, act with integrity.
• Think Long Term, Act with Passion & Integrity – Focus on making every interaction exceptional. Bring enthusiasm and devotion to every act. This includes doing the right thing, even when no one is looking. Think five years out or think for the long play.
Belonging at Thryv
We believe in a work environment where all individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization's success. We want our employees to feel a part of something big and we encourage the sharing of ideas and collaboration across the organization.
We strive to ensure our work environment reflects diversity, fairness and meritocracy. We believe all employees should have the opportunity to perform effectively in their position. We value every employee and the authenticity they bring to their role and to the organization. As a result, our employee policies and internal practices focus on ability and merit as the standards for success.
Requisition Detail and Process
This information indicates the general nature and level of work performed by employees in this job. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.
The final job level offered may vary based on the applicant's competencies and qualifications such as experience and education, and other job-related reasons.
Our Commitment to Equal Opportunity
Thryv is proud to provide equal employment opportunities to all employees and applicants, without regard to gender, color, race, religion, sexual orientation, national origin, citizenship, age, disability, veteran status, pregnancy, genetic information, or any characteristic protected by law. Thryv is committed to providing equal employment opportunities throughout the employment relationship including recruitment, hiring, discharge, compensation, benefits, discipline, development, and advancement or other aspects of employment.
#LI-DNI