About this role
POSITION SUMMARY
This position is responsible for maintaining a clean and safe environment for our external and internal guests. In all interactions, the position is responsible for providing STAR Experience to guests and fellow team members a first priority.
DUTIES & RESPONSIBILITIES
Shooting Star Casino team members will always deliver excellent guest service to our guests and fellow co-workers.
Our Star Service expectations include being:
• WELCOMING – Make every person feel invited and accepted
• PROACTIVE – Anticipate Guest needs
• UNIQUE – Create a one-of-a-kind experience at every opportunity
• RESOURCEFUL – Resolve the need
• COMPLETE – Take care and close
To maintain a clean and safe environment for our daily operations
• Washes dishes, utensils, floors, ETC and organizes them in proper areas.
• Cleans coolers, grease traps, and server areas, hallways, storage areas, dish room and kitchen.
• Removes garbage, empties mop buckets, removes soiled rags.
• Reports all malfunctioning of improperly operating equipment to proper supervisor.
Listens and responds to guests concerns to maintain a high level of guest satisfaction
• Refers guests to the appropriate department or function for issue resolution.
• Maintaining a safe environment for internal and external guests.
Maintains sanitation standards throughout the restaurant for daily operations
• Clean and refill dish machine after each shift.
• Maintain chemical levels in sinks, ordering and using proper chemicals.
Performs other duties as assigned.
EDUCATION & EXPERIENCE
No minimum education or experience required. One month of experience is preferred.
Ongoing and continuing education may be required of certain compact and non-compact positions. This will be outlined upon hire by the specific department. Alcohol awareness, safe food handling.
Certificates, Licenses & Designations
Must meet the requirements as prescribed by the Tribal-State compact for gaming.
KNOWLEDGE, SKILLS & ABILITIES
• Knowledge on information that relates to specific safety policies and procedures.
• Skills in operating all kitchen equipment.
• Skills of developing and maintaining a positive relationship with external and internal guests.
• Ability to bend, reach, lift up to 50 to 60 lbs.
• Ability to be self-motivated.
• Ability to stand for long periods of time up to 8 hours.
• Ability to identify and carry out actions to achieve goals while considering possible risks to effectively develop long and short-range company objectives.
• Ability to follow procedures and give attention to detail.
WORKING CONDITIONS
• Frequently loud to moderate noise level.
• Frequently warm temperatures.
• Occasional exposure to blood borne pathogens.
• Frequently exposed to hazardous chemicals, solutions and solvents.
• Occasional exposure to moderate concentration levels of tobacco smoke.
Note: Job Descriptions are not exhaustive lists of all skills, responsibilities, or efforts associated with a job. They reflect principal job elements essential for performing the job and evaluating performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.