About this role
Our Mission
All of us, for each of you, every time.
Our Vision
Together, serving as the trusted regional healthcare partner.
Our Values
Listen~Love~Respect~Excel~Innovate
At Samaritan, we do more than deliver healthcare - we make a meaningful difference in the lives of our community every day. We're committed to creating an exceptional workplace where professionals feel valued, supported, and inspired to provide outstanding care to every patient we serve.
As a Laboratory Office Assistant, you will greet customers, schedule appointments, answer and direct telephone calls and mail, and assist clients in completing any necessary forms. You will enter Physician orders and retrieves test results from the laboratory information system, file reports and enter manual charges for proper patient billing. Experience with following detailed information, policies and processes will help you be successful in this role.
You will also work with word processing and database computer programs, maintain patient logs, and assist with the maintenance of the Laboratory Information System (LIS) and billing compliance/audits. Knowledge of general laboratory workflow and basic medical terminology, understanding of Laboratory Medicine, or equivalent exposure to these topics is preferred.
This is a full time, 40 hours per week, day shift opportunity from 6am - 2:30pm, Monday through Friday.
POSITION QUALIFICATIONS:
• Education:
• High school diploma or GED.
• Experience:
• Two (2) years of hospital experience as an office assistant preferred.
• Skills/Competencies:
• Two (2) years of experience with computer programs (MS Word, Excel) preferred.
• Prior EPIC experience and familiarity with ICD and CPT4 codes preferred.
• Bilingual (English/Spanish) preferred.
SPECIFIC ACCOUNTABILITIES:
• Assists clients in completing all necessary forms.
• Accurately schedules and records appointments.
• Works closely with hospital Admitting personnel to ensure rapid admission of the patient into the system, and reduce patient waiting time. Registers lab patients into the short form admitting system.
• Promptly and professionally receives/processes specimens from clients.
• Inventories and orders supplies as needed, accurately completes the proper requisition for orders, on supply requisitions or ordering cards.
• Prepares and/or updates office procedures annually, and has them appropriately reviewed.
• Oversees lab patient charges; maintains billing codes, monitors and audits/updates lab charges. Audits the reference lab bill to ensure accuracy of charges.
• Monitors laboratory billing compliance forms for patient signature.
• Enters reference lab results into the LIS.
• Develops and implements procedures for legal drug screen collections. Performs legal drug screens, ensures that drug screens are performed efficiently and the companies receive the results in a timely manner. Works closely with company supervisors to determine which legal drug screen is needed for their company, as well as, discussing the prices for each test.
• Performs paternity testing, this includes verifying patient identification, completing legal documents and obtaining buccal swab specimens on patients of all ages.
• Monitors miscellaneous lab tests that are not currently in EPIC.
• Trains hospital laboratory staff on EPIC.
PHYSICAL REQUIREMENTS:
• Occasional standing, walking, lifting, reaching, kneeling, bending, stooping, pushing and pulling.
• Ability to communicate using verbal and/or written skills for accurate exchange of information with physicians, nurses, health care professionals, patients and/or family, and the public.
As a Samaritan professional, you will be asked to commit to being part of a culture grounded in our Mission, Vision, Values, and Strategy that brings service and operational excellence to life each day while creating an exceptional experience for our patients, professionals, physicians, and students. Additionally, how we present ourselves matters, and adherence to our Professional Appearance Policy reflects the pride, respect, and professionalism we bring to those we serve.