About this role
This is a full time opportunity
Pay range is $28.16-$42.24 DOE
Demonstrates 100% commitment to high performance in accordance with the CHOICE values of MRH and represents the organization in a positive and professional manner. • Assists Business Office Manager in supporting Financial Counselors, Patient Account Representatives, Prior Authorization, Cash Poster, and Revenue Cycle Provider Relations Coordinator. • Assists in supporting patient financial counselors and patient account representatives when discussing financial obligations and/or setting up payment plans or payment arrangements with patients before discharge/admission. • Assists with maintaining assigned work queues and helps direct items to the appropriate workflow and staff. • Assists with the Insurance Verification/Eligibility function and Case Manager/UR/Discharge Planner to help ensure a smooth financial transition for the patient. • Assists with answering questions and monitoring posts, remittance, and payments from the Cash Poster. • Provides backup to answering incoming calls from patients, physicians, and other sources related to financial questions. • Assists patients with the availability of assistance within the community for programs other than health care coverage. • Correctly and professionally documents financial and patient interactions within EMR or other systems for financial clearance and counseling. • Assists with complaints, appropriate solutions and alternatives, and follow-up to support resolution; escalates concerns to the Business Office Manager as appropriate. • Assists the Business Office Manager with reviewing and updating GFE (Good Faith Estimate) forms and supporting GFE-related payments, bankruptcy notices, financial assistance applications, and charity care adjustments. • Works closely with the Business Office Manager to perform duties requested to support the department's focus. • Provides backup to Cash Poster. • Provides back up to other positions upon request. • Follows communication expectations, guidelines, and policies. • Maintains a knowledge base in all Business Office Positions. • Maintains a knowledge base of programs offered by MRH: • Sliding Fee Scale & Charity • Hospital Discounted Care (HDC) • Medicaid Eligibility • Positive and supportive team member to the Revenue Cycle Department that promotes the mission and values of the organization. • Participates in interdepartmental process improvements and process evaluation efforts. • Assists the Business Office Manager with staff meetings and attends other department-related meetings as requested. • Assists the Business Office Manager in supporting collection processes and vendor-related workflows, including accurate handling of collected accounts, returned accounts, and Medicare Bad Debt compliance. • Demonstrates a professional, positive, and caring attitude. • Performs other duties as assigned.