About this role
Essential Functions & Responsibilities:
• Accurately posts journal entries to the General Ledger, ensuring compliance with internal controls and accounting standards. • Performs full reconciliation and balancing of ATM/ITM withdrawals, deposits, and network transactions. • Investigates individual ATM/ITM transaction disputes via internal dispute systems and ensure timely, professional communication with members using the credit union's texting system. • Reviews and verifies GL activity for accuracy and consistency. • Utilizes the CRM system to identify, investigate, and resolve error notifications that impact cash or transactional accuracy. • Participates in resolution of internal support tickets related to potential cash shortages or service interruptions. • Processes negotiable instruments by scanning, balancing, and verifying checks received from branches and departments. • Resolves discrepancies through detailed research and corrective action. • Executes transactions with accuracy and efficiency, including the clearing of checks and posting of corrections. • Reviews system-generated outputs for errors and inconsistencies, resolving issues promptly. • Prepares, analyzes, and balances General Ledger account reconciliations on a routine basis. • Identifies discrepancies and proactively resolves issues with minimal oversight. • Documents findings and trends for review and process improvement. • Conducts detailed research on GL entries, checks, and member account transactions as needed. • Assists other departments with data collection, analysis, and reporting for special projects or audits. • Stays current on accounting procedures, system updates, and regulatory changes impacting role responsibilities. • Maintains a member first mindset. • Upholds core values and builds team member and customer relationships. • Completes all training as required. • Performs other duties as assigned.