About this role
The Big Task
Diagnostic troubleshooting & repair with all aspects of residential HVAC including gas heating systems and air conditioning units.
Why We Need You!
Because we offer top of the line products and services, we need top of the line Service Technicians who genuinely care about the customer and look at this opportunity as not just a job but a career.
Key Sub Tasks
• Must partner with dispatchers, technicians, installers to provide customers with service as outlined in department policies & procedures
• Must address customer issues and ensure effective & long-term problem resolution
• Serves existing & new accounts by analyzing work orders; following daily travel schedule; investigating complaints; conducting tests; resolving problems
• Establishes service by studying system requirements; ordering & gathering components & parts; performing acceptance tests
• Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods & techniques; recommending system improvements
• Keeps personal equipment operating by following instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; performing repairs
• Documents service actions by completing forms, logs, and records
• Updates knowledge by participating in educational opportunities and reading professional publications
• Accomplishes operation & organization mission by completing related results as needed
• You must be able to maintain professional conduct in all work situations, have a "clean cut" appearance and adapt well to all types of working conditions
Here's what we are looking for:
• 2+ years of HVAC Diagnostic Repair Service Technician experience
• EPA Section 608 Type II or Universal Certification
• High School Diploma or GED
• Must pass pre-employment drug test
• Must pass extensive criminal background check
• Must have an insurable driving record & valid driver license
• Must be able to fluently speak, read, and write in the English language
What will put you ahead:
• 5+ years of residential HVAC Diagnostic Repair Service Technician experience
• North American Technician Excellence (NATE) Certification
About Us: Illiana Heating & Air is a leading HVAC service provider, offering high-quality heating, air conditioning and indoor air quality solutions in Cedar Lake & surrounding areas. Our mission is to create comfortable and energy-efficient spaces through innovative and reliable services. We are currently seeking a proactive and organized Administrative Assistant/Customer Service Representative to join our growing team and help us continue providing exceptional customer service.
Illiana Heating & Air Conditioning is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.