About this role
The IT Department is looking for student help desk workers who have good communication & customer service skills, and are comfortable using new technology, different computer types, mobile devices, etc.
The IT Helpdesk assists Lipscomb students and employees with login issues, Wi-Fi and network connection problems, computer hardware and software problems , and mobile device issues. We provide tech support to walk-ups and via phone and chat.
This is an entry-level, Student Worker position designed for active and enrolled Lipscomb University students. It is part-time, 20 hours maximum per week during the school year. We offer the convenience of an on-campus job, a work schedule that works around your class schedule, and where you can gain useful IT and customer service work experience.
Education: Current, enrolled Lipscomb student.
Experience: Technology or Customer Service experience preferred but is not necessary.
Help Desk Job Responsibilities and Skills:
• Enter and route tickets in the IT Ticketing System
• Provides technical support to users by using guided resources provided by the IT department.
• Provides answers to clients by identifying problems, and guiding clients through corrective steps.
• Verbal and written communication skills
• Customer service and phone support
• Some technological proficiency
• Quality focus
May be eligble for Federal Work Study.