About this role
The Humane Society of Tampa Bay is looking for a dynamic and experienced individual to oversee the day to day operations at our clinic in Pinellas County, expected to open in September. The ideal candidate will have experience working in the animal field as well as experience leading a team. This position requires excellent customer service and communication skills, the ability to coach different teams and provide constructive feedback as well as the skill of looking at ways to streamline processes while ensuring unity amongst all teams and departments. Applicants must be flexible and be able to multitask. Veterinary Technician skills and animal clinic/hospital experience is strongly preferred. This position is full time and will include weekends.
This position is responsible managing/overseeing the daily workflow for our Animal Clinic, that will be open to the public.
• Provides guidance to staff on a daily basis.
• Provide excellent customer service.
• Act as an additional tech support to exam or surgery as needed.
• Managing of employees to keep the flow running smoothly.
• Participate in performance assessments and the development and execution of employee improvement plans.
• Providing day-to-day oversight and on-going feedback to staff and managers.
• Assisting with the management, delegation and prioritizing for all Medical Services staff regarding the workflow within the department.
• Provide clinic staff with instructions and follow up care of animals.
• Monitor staff periodically throughout the day, encourage productivity, discourage behaviors that may be detrimental to the positive atmosphere of the work environment. Monitor compliance to job descriptions and “to do” lists. Ensure adherence to policies and procedures in accordance with the employee handbook.
• Ensures that staff is providing quality people care at all times to clients as well as with co-workers.
• Ensures that pets and their owners receive excellent customer service.
• EXPERIENCE as a Vet Tech STRONGLY preferred.
• Must have 3-5 years of experience in a supervisory technician role or a Head Veterinary Technician role or leadership role.
• Computer skills required Microsoft office
• High School diploma or equivalent.