About this role
We're looking for enthusiastic, friendly team members to be the first point of contact at our Recreation Centre. As a part-time Recreation Experience Representative, you'll welcome guests of all ages, answer questions, and help create a fun, positive experience for everyone who walks through our doors. You'll also take pride in keeping our facility looking its best while making sure every visit feels memorable.
This is a Part-time role. This role is requiring evening and weekend availability.
RESPONSIBILITES:
• Responding to inquiries and questions in accordance with the Accora Village customer service promise.
• Completing tours, accurately recording participation/attendance of all activities, and completing weekly and daily task checklists as required.
• Maintaining a professional appearance while always wearing the designated uniform while on duty.
• Assisting in the maintenance and cleanliness of the facility and all its spaces and equipment, as outlined by the supervisor. Proactively supporting in providing a clean facility for customers.
• Coordinating the set-up of equipment for sports programs.
• Ensuring program equipment and facilities are safe for use and reporting known and potential hazards to the management for immediate action.
• Initiating emergency response procedures, including first aid and incident reporting as required.
• Receiving and responding to feedback from the customers and staff.
• Interacting with and creating an inviting environment by welcoming program participants, facility members, and guests.
• Enforcing rules and responding to customer questions and feedback in a timely manner, in person, via telephone and/or email.
• Administering payments, program registrations, and contracts.
• Must be available to work a variety of shifts including mornings, afternoon, evenings and weekends.
• Attending team meetings, training sessions and planning sessions as required.
• Openly performing other duties as requested, contributing to a strong team environment.
SKILLS AND KNOWLEDGE
• 1-2 years of previous customer service experience
• Post-secondary education in Recreation, Fitness and Health or other related field of study would be considered an asset
• Demonstrated interpersonal and diplomacy skills
• Excellent verbal and written communications skills
• Ability to multi-task, prioritize, and manage time effectively
• Enthusiasm and passion for recreation & leisure with a focus on customer service
• Demonstrated creative problem solving and ability to maintain a high level of leadership skills
• Flexible and highly organized with superior conflict resolution skills
• First Aid and CPR certification
• Proven customer support experience
• As a condition of employment- must provide a valid and clean Criminal Background Check.
• Ability to use standard office software applications
WORKING CONDITIONS:
• Extended periods at a computer may be required at times.
• The job description implies the performance of repetitive tasks.
• Must be available to work a variety of shifts including days, evenings, and weekends.
• Competing demands may create stress.
• Occasional lifting and carrying office supplies or equipment may be required.
• Scheduling will be dependent on operational needs, and consistent shifts are not guaranteed.
• Physical effort is medium, must possess the ability to lift a minimum of 40lbs.
We've got great perks!
When you join Ferguslea Properties in this role, you gain access to:
• Health/ Wellness initiatives
• Employee Assistance Program
• Use of our recreation centre, fitness amenities, and related programming
• Community Involvement & philanthropy opportunities
• Educational Support programs
• Regular Employee engagement opportunities
• Free parking
• Room for advancement & internal promotions
• Paid training & development opportunities