About this role
• Perform a variety of duties involving guest contact and delivering high standards of service in an airport airline environment
• Must be able to communicate well in a one-on-one environment while maximizing guest satisfaction
• Must be able to read and interpret all online and manual reference material
• Assist guests with quoting airfares and schedules, booking reservations, issuing tickets, tagging baggage and check-in flights
• Resolve complicated travel itineraries
• Acknowledge and respond promptly to customer inquiries
• Passport and visa handling and inspection
• Well organized, articulate, dependable, punctual, and reliable.
• Communicate and coordinate with colleagues as necessary
• Communicate via radio, fax, phones in a professional manner
• Ensure customer satisfaction and provide professional customer support
• Other duties may be assigned
• Ability to speak and understand English professionally
• Excellent communication skills
• Strong self-organization and self-management skills, with an emphasis on self-initiation and follow through
• Must be able to stand, lift, bend, push, and pull for extended periods of time
• Must be professional appearance and adhere to company grooming/uniform policy
• Ability to work rotating shifts including nights, holidays, and weekends, and be able to report to work on a regular and timely basis
• Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed during irregular operations.