About this role
Now Hiring: Bellperson
Are you passionate about serving others and creating memorable guest experiences? As a Bellperson, you'll be at the heart of the hotel's guest reception area, playing a key role in shaping each guest's stay. Your proactive, responsive, and caring nature will make all the difference. If you enjoy engaging with people, have a winning personality, and take pride in responsibility—this is the perfect role for you!
At Concord Hospitality, we foster a culture where everyone is valued and treated with respect. Join a team that believes in quality, integrity, community, profitability, and having fun!
Position Summary:
The Bellperson is responsible for welcoming guests, assisting with luggage, and ensuring a smooth arrival and departure experience. You'll be the first and last impression for our guests, providing helpful information, personalized service, and a warm, professional demeanor throughout their stay.
Key Responsibilities:
• Greet guests warmly upon arrival and departure.
• Assist with loading/unloading luggage and escort guests to their rooms.
• Explain room features, hotel amenities, and services.
• Organize and store luggage in designated areas.
• Read and match luggage tags, write claim tickets, and ensure proper handling.
• Respond promptly to guest requests and resolve issues or escalate as needed.
• Provide accurate information about hotel services and local attractions.
• Stay informed on current events and entertainment in the area.
• Coordinate with valet, front desk, and housekeeping for seamless service.
• Perform other job-related duties as assigned.
Qualifications:
• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience is a plus.
• Excellent communication and interpersonal skills.
• Ability to lift and carry heavy luggage and stand for extended periods.
• Professional appearance and positive attitude.
• Familiarity with the local area is helpful.
• Flexible availability including weekends and holidays.
Why Join Concord Hospitality?
Benefits for Full-Time Associates:
• Competitive Pay
• Medical, Dental & Vision Plans
• Prescription Discounts
• 401K Retirement Program with Company Contribution
• Complimentary Hotel Room Night Program (7 free nights/year)
• Group Life Insurance (equal to annual salary)
• Voluntary Short & Long-Term Disability
• Verizon Wireless Discount (up to 18%)
• Education Assistance Programs (University of Phoenix tuition discounts)
• Learning & Development through LMS and classroom training
About Concord Hospitality:
With over 100 hotels across North America and partnerships with major brands like Marriott, Hilton, Hyatt, and Choice, Concord is a growing company offering exciting career opportunities. We're expanding with 25 new hotel builds and additional acquisitions, creating room for advancement and development.
Our foundation is built on 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We believe in hiring the best, creating a positive work environment, and celebrating our associates. If you're looking for a place to grow, be valued, and have fun—this is the opportunity for you.