About this role
Analyze Patient Balances including co-pays, deductibles, and all patient responsibility sums
Investigate trends in non-payment and help devise and implement strategies for resolution
Work in conjunction with Patient Services, Front Desk, Billing, and Administration to ensure collection of debts
Other duties as assigned
Minimum of 1 year experience in patient registration or similar area with insurance verification and cash collections duties
• Customer service and/or patient facing experience
• Comfortability with initiating conversations regarding balances owed
• Negotiating payment plans to resolve debt
• Previous experience working with EPIC preferred
• High School diploma or GED required;
• Experience in third-party billing and collections preferred
• The ability to work independently and with teams to solve problems
• Strong Healthcare Revenue Cycle operational workflow knowledge