About this role
ESSENTIAL JOB DUTIES
• Serves as a member of the Patient Care Team by providing direct patient care based upon nursing assessment and according to provider orders/protocol.
• Performs pre-visit planning and intake on patients with diverse problems and medical histories.
• Obtains electrocardiogram (EKG's), vision and hearing tests, diabetic foot/monofilament tests, performs and charts POC tests.
• Performs Urine Drug Screen tests for MAT(medication assistant treatment program) patients
• Administers injections per care plan orders
• Manages log and storage of medications used for substance use disorder treatment program
• Documents & logs Maintenance of waived testing logs (blood glucose, A1C, strep, urine dipstick, urinalysis, pregnancy,
• Immunochemical Fecal Occult Blood Test (iFOBT), influenza A&B) and other tests as needed.
• Charts and applies accurate charges for all procedures/tests.
• Supports the Medical Department by improving the quality of care delivery, reducing the cost per visit and improving the Care Resource patient experience.
• Assists with the management and maintenance of department's supplies/materials/equipment and logs as needed.
• Assists supervisor with daily oversight, purchase orders and inventory of supplies/materials as needed.
• Notifies supervisor when medical equipment needs repair or calibration.
• Assists with the training of support staff (i.e. Patient Care Assistant, Laboratory Assistants, Receptionist/Medical Clerk) to ensure high-quality, and safe care.
• Actively promotes patient-centered care by maintaining effective communication with patients about wait time, patient needs and expectations and patient feedback.
• Escorts patient to the different areas within the medical office (check-in/out, lab, exam room).
• Completes all tasks sent via EHR by the requested timeframe.
• Ensures compliance with health center's policies and procedures.
• Provides nursing triage for overflow, emergency, isolation, code medical and crisis intervention patients under the supervision of the RN if needed.
• Assists with covid vaccination clinic and outreach, adminstration of injections and immunizations.
• Participates in meetings, audits, site visits and supports other communication efforts with external contacts as required including Joint Commission and HRSA.
• Prepares rooms for clinical examination and patient procedures as directed.
• Ensures materials/supplies/equipment are fully stocked and available.
• Assists Medical Providers with procedures/testing and ensures proper documentation in medical record.
• Performs high-level disinfection (HLD) and sterilization of instruments, as assigned and as per manufacturer's guidelines.
Quality Assurance/Compliance
• Ensures examination rooms are in compliance with Occupational Safety and Health Administration (OSHA) and Joint Commission (JC) standards.
• Ensures proper documentation/logging and disposal of medication into the hazardous/black box.
• Receives training and undergoes competency assessments based on evidence-based guidelines and manufacturer's instructions for use.
Safety/Cleanliness
• Ensures cleanliness of clinic area and examination rooms.
• Reports any cleaning or safety observations to the Registered Nurse and/or Office Manager.
• Maintains agency guidelines relating to safety, outreach and confidentiality.
• Ensures proper hand washing according to Centers for Disease Control and Prevention guidelines.
• Maintains and follows infection control standards and Universal Precautions as per policy and procedure.
• Provides feedback observations on risk management/safety assessments in work area to Registered Nurse and/or Office Manager.
• Understands and appropriately acts upon assigned role in Emergency Code System.
• Understands and performs assigned role in Agency Continuity of Operations Plan (COOP).
Culture of Service: 3 C's
Compassion
• Greets internal or external customer (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language
• Listens to internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring an understanding of the request and providing appropriate options or resolutions
Competency
• Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered
Commitment
• Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed
• Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure prompt and effective response is provided
Other
• Participates in training sessions and other meetings as required by the agency and/or funding sources.
• Participates in agency developmental activities as requested.
• Other duties as assigned.