About this role
Position: Director, Food & Beverage
Department: Abbotsford AHL & Rogers Forum
Reports to: Chief Operating Officer
POSITION SUMMARY:
The Director, Food & Beverage oversees and manages the arena's team and backstage catering as well as venue concession operations including premium clubs/suites, concourse bars, kiosks, stands, and hawking. This role is responsible for inventory control standards, compliance with alcohol service policies, safety, guest service, and employee training and supervision. This hands-on leader is tasked with leading the Hospitality management team to create and deliver a best-in-class quick service culinary experience for fans and customers of Rogers Forum.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(Other duties may be assigned as required)
• Drive strategic and innovative initiatives in Food & Beverage offerings
• Deliver superior customer service, creating best in fan experiences through continuous leadership and coaching of Management and Supervisory teams
• Build, manage, and leverages client relationships and business partnerships (visiting AHL teams as well as Live Nation, AEG, etc.)
• Ensure relevant Corporate Partnership commitments are upheld from a food & beverage standpoint
• Responsible for the accuracy and timeliness of nightly food and beverage sales reconciliation and monthly inventory reporting
• Ensure staffing levels are appropriate for projected levels of business within budget parameters
• Proactively monitor all event activity to ensure proper planning and execution for events
• Leverage current trends in the food and beverage industry in order to recommend food and beverage business development strategies
• Develop, implement, and update food and beverage policies and procedures that align with the department's vision
• Deliver superior customer service, creating best in fan experiences through continuous leadership and coaching of food and beverage employees
• Ensure compliance with all related regulations pertaining to health and safety i.e., alcohol serving, safety, and food handling
• Partners with culinary leadership to ensure high standards, cleanliness, and quality.
• Serve as a committed and responsible member of the Abbotsford Senior Leadership Team, contributing to the strategic planning process
REQUIRED EXPERIENCE AND QUALIFICATIONS:
• At least 5-7 years of leadership experience in the Food & Beverage industry
• Bachelor's degree in Business or Hospitality, or an equivalent combination of education and experience
• Strong business acumen with a proven ability to provide insightful industry leading, best in class outcomes to perpetuate growth, driving positive results and aligning with business goals in a related environment
• An inspiring leader who has proven skills rallying a team to achieve its highest potential and then driving it to the next level
• Committed to a high level of quality, with a strong record of streamlining operations and improving service
• Ability to manage in a fast-paced and diverse environment with a focus on providing innovative hospitality and high-quality food and beverage service
• Outstanding fiscal management skills, including financial analysis, budget creation, forecasting, labor and inventory control, and P & L oversight
• A solutions provider committed to a vision of service that will thrill fans and provide an ultimate fan experience, driving customer satisfaction and loyalty
• Excellent problem-solving skills, including the ability to analyze current business problems and implement recommended solutions.
• Superior interpersonal, communication, and conflict resolution skills, with the ability to relate professionally to all levels of staff, management, clientele, suppliers, and partners
• Ability to handle conflicting deadlines and prioritize
• Proficient computer skills including Microsoft Office programs
• As we are an event-based business, it is essential to have the flexibility to work evenings, weekends, and holidays
• Experience in a high-volume sports and entertainment venue or related environment is an asset
Vancouver, and its neighbouring city, Abbotsford are two of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique communities. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.
This position will remain open until filled.