About this role
OVERVIEW
The IT Specialist – Tier 2 provides advanced technical support and operational assistance across the firm’s IT environment. This role serves as the escalation point above Tier 1 support and works closely with the IT Director to maintain, secure, and enhance systems, networks, and endpoints.
The position is responsible for troubleshooting more complex hardware, software, and network issues; administering user accounts and permissions; assisting with system upgrades and security initiatives; and supporting the planning and execution of IT projects. The ideal candidate is highly dependable, technically versatile, and capable of working independently while supporting leadership in a fast-paced, professional environment.
RESPONSIBILITIES
• Serve as Tier 2 escalation support, resolving complex technical issues not addressed at Tier 1
• Monitor, troubleshoot, and resolve issues related to network connectivity, servers, and system performance
• Provide advanced user support by diagnosing root causes of hardware, software, and access-related issues
• Assist the IT Director with system administration, maintenance, and infrastructure improvements
• Administer user accounts, permissions, and security groups across systems and applications
• Support endpoint management for Windows and mobile devices, including patching, updates, and configuration
• Maintain system security by enforcing policies, monitoring threats, and assisting with remediation efforts
• Perform and validate data backups, recovery testing, and disaster recovery procedures
• Assist with software deployments, upgrades, and configuration changes across the organization
• Prepare systems and equipment for new hires, including workstation setup, software installation, and access provisioning
• Maintain and service IT hardware, including diagnostics, component replacement, and equipment lifecycle tracking
• Create and maintain detailed technical documentation, procedures, and troubleshooting guides
• Prepare status reports on system health, incidents, resolutions, and ongoing initiatives
• Collaborate with internal departments to support evolving technology needs and improve system efficiency
• Perform other related duties as required to support IT operations and leadership initiatives
EDUCATION & SKILLS
Bachelor’s degree in computer science, Information Technology, Information Security, or a closely related field required. Minimum of two (2) to four (4) years of relevant IT support or systems experience. Demonstrated experience troubleshooting hardware, software, and network issues in a professional environment. Experience with user account management, system security practices, backups, and software deployments. Equivalent combinations of education, training, and experience may be considered.
KEY QUALIFICATIONS
• Technical expertise
• Advanced troubleshooting
• Security awareness
• Data protection
• Operating systems & software
• Documentation
• Attention to detail
• Critical thinking
• Communication skills
• Organizational skills
• Adaptability
• Customer service mindset
BENEFITS
We attract the best in the industry with our competitive benefits package.
Benefits include:
• Medical, dental and vision insurance
• Life and disability insurance
• 401(k) plan with company match
• Annual paid time off (PTO)
• Paid holidays
• Flexible summer hours
• Education Assistance and professional licensing reimbursement
• Flexible savings account
• Bonus pay
$19-$24/hour