About this role
The Branch Operations Manager leads day-to-day operations, drives revenue and service growth, and ensures safe, efficient, high-quality performance across the branch. This role builds strong customer and supplier relationships, improves processes, and develops a high performing team that consistently delivers operational and financial results.
• Participates in the direction, strategies, and implementation of all programs for the operations of the branch. • Review, improve and oversee marketing and advertising programs at each branch. • Review and oversee development of policies and procedures for purchasing, inventory management, quality assurance, health and safety, education, and training. • Work closely with engineering to help with new product development and the successful installation where needed. • Work effectively with Marketing, Engineering, and all other functions. • Demonstrate critical thinking skills, good judgment, and the ability to achieve consistent high levels of results. • Oversee scheduling and dispatch efficiency. • Ensure consistent operating hours. • Drive residential and commercial sales growth. • Develop contractor and builder relationships. • Develop strategies to obtain new accounts and strengthen relationships with existing accounts. • Develop specific strategies for each of the following growth areas: Increase product sales of the entire product line, increase parts and service sales; large focus in this area. Develop and execute a strategic growth plan for the business. • Provide ongoing contributions to the company’s marketing and sales planning and development efforts. • Communicate new business opportunities and market intelligence to the company. • Demonstrate effective negotiating skills in all aspects of interaction. • Develop and maintain programs and relationships with key suppliers. • Full P&L ownership, budget development, and cost control. • Provide accurate monthly forecasts and monthly reports. • Review and participate in development of management information systems, internal policies, processes, and controls to identify and manage business risks. • Hire, coach, and hold team members accountable. • Ensure wage/hour and safety compliance. • Review and participate in development of management information systems, internal policies, processes, and controls to identify and manage business risks. • Follow corporation guidelines and policies as required within the operations. • Review and oversee development of policies and procedures for purchasing, inventory management, quality assurance, health and safety, education, and training. • Report energizing industry trends for management and research and development staff. • Owns branch EHS performance and ensure compliance with applicable safety standards and company policies. • Implements and enforces safe‑work practices in office, warehouse, and field operations (lockout/tagout, lifting/rigging, ladder use, powered equipment). • Ensures PPE usage and training compliance for employees and subcontractors at shops and job sites. • Oversees incident/near‑miss reporting and root‑cause analysis; drives corrective and preventive actions. • Conducts/oversees regular safety inspections and toolbox talks; tracks and resolves findings.
Special assignments or tasks assigned to the employee by their supervisor, as determined from time to time at their sole and complete discretion.
Experience
• A minimum of five years of progressive leadership experience in the door industry, building products, construction trades, or closely related service-based industries. • Direct experience in the overhead door industry providing products, installation, and service to businesses and/or end users via a field deployed workforce is highly preferred.
Education
• A Bachelors’ degree or equivalent, preferably in Business, Marketing or Engineering is required.
Required Skills
• Demonstrates professionalism, integrity, and strong work ethic while maintaining strict confidentiality of proprietary information. • Proficient in MS Office Suite specifically in outlook, excel, and word. • Demonstrated success managing full P&L responsibility (budgeting, forecasting, margin management, operational (KPIs) for a branch, business unit, or multi-team operation is preferred. • Must have excellent written and verbal communications skills. Good listening skills. • Brings a dynamic, engaging leadership presence with strong relationship-building skills that inspire enthusiasm and alignment both inside the organization and with external partners. • Demonstrates confidence and sound judgment, able to command respect, think decisively, and operate independently while maintaining a strong entrepreneurial mindset and contributing effectively as a collaborative team member. • Applies creative, goal-driven thinking to achieve strong results, maintaining focus on immediate targets without compromising long-term strategic priorities. • Must possess a strong mechanical/technical aptitude and be good with numbers. An understanding of the construction industry with the ability to understand plans and specifications. • Must understand both pricing and P&L as it relates to customers. • A versatile individual with the ability to manage multiple cultures, as well as strong problem- solving skills and the ability to provide conflict resolution. • Demonstrates resilience and strong personal tenacity, willing to take calculated risks, learn from setbacks, and continuously improve performance.
Work Conditions (use checklist)
• Mix of office, warehouse, and field environments, including exposure to noise, equipment, and outdoor conditions. • Occasional use of PPE when entering operational or job‑site areas. • Fast‑paced setting with shifting priorities; may require extended hours as business needs arise. • Occasional travel for meetings, training, or site visits.
Physical Requirements (use checklist)
• Ability to sit, stand, walk, and move between offices, warehouse, and job site environments. • Ability to lift to 25–40 lbs. occasionally and navigate stairs or uneven surfaces as needed.