About this role
11432
This role is responsible for achieving the collections target in the assigned area while ensuring that SOPs and legal norms are followed as per process and organizational policy.
1. Handle collections for the assigned area and achieve collection targets on various parameters like resolution, flows, credit cost and roll rates (depending on the bucket)
2. Ensure trail needs to be update in system and report to respective stakeholders
3. Ensure customer satisfaction through quick resolution of customer issues and complaints and by personal visits on assigned customer; Applicant / Co applicant and Collateral Properties.
4. Ensure proper visit allocation needs to be done on prioritisation basis value , demography and payment pattern
5. Drive resolution through personal visits to achieve set target.
6. Ensure trail/feedback should be manage in M Collect and Delinquency file should be monitor on regular basis.
7. Ensure Collection and deposition of customer’s payment in respective accounts within timeline.
8. Ensure customer satisfaction by ensuring quick resolution of customer issues within specified TAT
9. Allocate work to the field executives and ensure that all the agencies in the location perform as per defined SLA, ensuring payments and audit receipts get deposited within the defined SLA.
10. Ensure that there is adequate Feet on Street availability area-wise /bucket-wise/ segment-wise and obtain daily updates from all collection executives and from agencies
11. Collaborate with X team members and other functions.
12. Ensure compliance to all Audit / NHB /IRB regulations as well as policies and procedures of the company.
Qualification - Graduate