About this role
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Track Description:
• Performs business support or technical work, using data organizing and coordination skills. • Performs tasks based on established procedures. • In some areas, requires vocational training, certifications, licensures, or equivalent experience.
General Profile
• Proficient in a range of operational processes through prior experience and trainings. • Completes assignments and guides the work of peers and other team members. • May work cross-functionally, in different areas when necessary. • Proposes improvements to processes and methods. • Works within established procedures and practices.
Functional Knowledge
• Has developed skills in a range of processes, procedures and systems. • Acts as a technical expert in an area.
Business Expertise
• Understanding of how best teams integrate and work together to achieve company goals..
Impact
• Impacts own team and other teams when work activities are closely aligned. • Suggests improvements to existing processes and solutions to improve efficiencies.
Leadership
• Serves as a team leader and may allocate work. • Provides subject matter guidance to junior team members.
Problem Solving
• Ability to problem solve and provide the best outcome for clients and end users.
Interpersonal Skills
• Exchanges ideas and information effectively. • Uses tact and diplomacy when communicating.
Responsibility Statements
• Conducts training classes for employees on the features and operation of products and technology, client tools, processes, including basic soft skills. • Responsible for design and update of basic level training materials and courses based on client or internal needs. • Organizes training content in a clear sequence for delivery. • Works with subject matter experts to keep content current and effective. • Reviews and prepares training resources and materials to deliver classes. • Collects training feedback from participants. • Conducts "train the trainers" sessions, as necessary. • Analyzes, produces, and distributes training reports. • Guides other trainers and assigns tasks. • Performs other duties as assigned • Complies with all policies and standards