About this role
Salary: £50,000 - 70,000 per year
Requirements: Strong networking knowledge and troubleshooting capability.Experience working with broadband technologies and services.Proven experience supporting and diagnosing issues across CPE devices.Understanding of embedded network devices.Excellent analytical and problem-solving skills.Experience using Jira for defect and issue management.Experience working with GitHub.Ability to investigate complex technical problems and drive resolution.4-5 years experience in a technical investigation, support, or engineering role.Knowledge of a broad range of CPE products and technologies.Experience working within telecommunications, broadband, or ISP environments. Responsibilities: Investigate and troubleshoot complex issues affecting CPE products and broadband services.Perform detailed technical analysis and root cause investigations.Support broadband devices deployed within customer environments.Collaborate with engineering, development, and support teams to resolve technical issues.Manage defects, incidents, and investigations using Jira.Work closely with development teams through GitHub to review findings and support fixes.Document investigation outcomes and provide technical recommendations. Technologies: EmbeddedGitHubSupportJIRANetworkC++ More:
We are seeking an experienced CPE Technical Investigation Engineer to join our specialist In-Life Support Team, supporting and investigating issues across customer broadband and CPE environments. This is a hybrid role based in Ipswich, with 3 days onsite each week (Tuesday to Thursday), working Monday to Friday, 9:00am to 5:00pm. It is an initial 6-month contract with a high likelihood of extension, offered at £353.49 per day via umbrella inside IR35.
last updated 35 week of 2026