About this role
Salary: £37,000 - 42,000 per year
Requirements: Strong hands-on 2nd-line support, with exposure to 3rd-line and infrastructure issuesExperience with Microsoft 365, Active Directory, and Entra IDGood networking knowledge including TCP/IP, DNS, DHCP, VPN, and Wi-FiWindows desktop experience and ideally Windows Server experienceIntune, MDM, or other endpoint management experienceA strong practical understanding of cyber securityExperience with MFA, Conditional Access, endpoint protection, patching, vulnerability management, backups, and access controlThe ability to recognise potential security issues and take appropriate actionConfidence to troubleshoot technical problems independentlyStrong communication skills and the ability to explain security and IT issues to non-technical colleaguesMicrosoft, CompTIA, Cisco, ITIL, or cyber security qualifications would be advantageous, but practical experience and technical ability are more important Responsibilities: Provide hands-on 1st, 2nd, and where required 3rd-line IT supportTake day-to-day ownership of IT issues across the businessSupport and administer Microsoft 365, Active Directory, and Entra IDManage users, permissions, MFA, and access controlsSupport Intune/MDM, endpoint management, and device securityMaintain desktops, laptops, mobile devices, printers, and associated hardwareTroubleshoot LAN/WAN, Wi-Fi, switches, routers, VPNs, DNS, and DHCPSupport Windows Server and wider IT infrastructureManage security updates, patching, antivirus, and endpoint protectionHelp identify and respond to cyber security risks, vulnerabilities, and incidentsSupport backup, recovery, and disaster recovery processesMonitor systems and maintain appropriate security controlsSupport starters and leavers and ensure access is appropriately provisioned and removedMaintain IT assets, licences, documentation, and security proceduresWork with third-party technology and security providers where necessarySupport IT upgrades, migrations, and infrastructure/security projectsHelp promote cyber security awareness and good practice across the organisation Technologies: Active DirectoryCiscoHardwareSupportITILLANMicrosoft 365MobileSecurityTCP/IPVPNWindowsOffice 365 More:
We are a successful and growing organisation based in Frodsham, Cheshire, offering a permanent, full-time, site-based Senior IT Technician / IT Support & Infrastructure Engineer role with a salary of £37,000 to £42,000 depending on experience. This is a broad, hands-on position combining IT support, infrastructure, networking, and cyber security, giving you genuine involvement across the IT environment and the opportunity to take ownership and make a real impact.
last updated 35 week of 2026