About this role
Salary: £30,000 - 35,000 per year
Requirements: Minimum 2 years experience in a role supporting servers, networks, printers, PCs and applications.Proven experience with enterprise/mainstream technologies and applications, primarily focused on Microsoft front-end/back-end products, as well as anti-virus and backup platforms and operations.Experience with other enterprise/mainstream technologies and applications such as Citrix, VMware and Cisco is desirable.Relevant experience managing, maintaining and supporting peripheral equipment including routers, switches, hubs, UPSs and printers.Industry recognised accreditations such as MCP, MCSA, MCSE, CCA and CCNA are highly desirable. Responsibilities: Provide 2nd line technical support for all customers.Ensure customer incidents are resolved as quickly as possible, both on-site and off-site.Take responsibility for and exceed department Service Level Agreements.Work closely with 1st and 2nd line technical support and other field engineers to maintain a high level of communication.Ensure customer and Bechtle solutions equipment and goods are installed to appropriate standards and industry best practice.Provide occasional support for managed services operations, including weekend tasks.Assist the service team with technical design, implementation and support of customer incidents and projects.Undertake customer audits and create appropriate documentation.Create and maintain customer infrastructure and service documentation.Be accountable for the change control process and the upkeep of digital records.Ensure each service incident or installation is tested in line with the clients sign-off process and that the information is stored correctly.Work independently as part of the service team to ensure high-quality support to clients.Undertake other duties as required to satisfy the needs of Bechtle.Seek and highlight additional opportunities while reviewing customer infrastructures.Suggest improvements for the ongoing development of the service department. Technologies: CitrixCiscoSupportMCPVMwareBackend More:
We are seeking a 2nd Line Service Desk Engineer (MSP) based in Northampton on a hybrid working model. The role offers a salary of up to £35K depending on experience, along with company benefits. After probation, you may work 3 days in the office and up to 2 days remotely if required. We offer flexible shift patterns between 7am and 7pm, a modern office close to the centre of Northampton, a supportive and social culture, incentives such as holidays, vouchers, lunches and spot prizes, top-of-the-range technology for office and home working, subsidised healthcare and medical benefits, annual leave of 25-30 days plus bank holidays, and a progression plan with training and a mentor programme.
last updated 35 week of 2026