About this role
Salary: £26,000 - 30,000 per year
Requirements: Previous IT support experience or demonstrable equivalent technical knowledgeA good working knowledge of Windows, Microsoft 365, desktop hardware, user accounts, software troubleshooting, basic networking and IT securityMethodical problem-solving and clear, patient communication with technical and non-technical colleaguesThe ability to organise and prioritise our workload, work independently and follow issues through to completionComfort working in both office and manufacturing environmentsA valid driving licence and access to reliable transportDesirable: Windows Server, Active Directory, Exchange, virtual machines or backup systemsDesirable: Network switches, routers, firewalls or endpoint security softwareDesirable: Manufacturing or business systems, or supporting users across multiple sitesDesirable: Asset management, network monitoring, automation, scripting or AI tools Responsibilities: Provide first- and second-line support, managing helpdesk requests through to resolutionDiagnose Windows desktop, laptop, software and wired or wireless connectivity issuesSet up equipment for new starters and manage user accounts, permissions, passwords and accessSupport Microsoft 365, phones, printers, scanners, label printers and other business hardwareSupport remote access and the computers, business systems and production technology used across our companyInstall, configure and update software, and maintain accurate asset records and technical documentationMonitor systems and assist with server, backup and network administration under our Group IT Managers directionInvestigate recurring problems, implement lasting fixes and escalate infrastructure issues when appropriateAssist with equipment replacements, upgrades, cybersecurity, automation, internal applications and other IT projectsLiaise with external suppliers and help maintain appropriate security standards Technologies: AIActive DirectoryHardwareSupportMicrosoft 365NetworkSecurityWindowsOffice 365 More:
We are EuroTech Group and we are looking for an IT Support Assistant to join our internal IT team and provide day-to-day technical support across our Devon operations. This is a hands-on role in a small team rather than a high-volume call-centre helpdesk, suited to a practical problem-solver who communicates well, takes ownership of issues through to resolution and wants to develop a broad technical skill set. You will work closely with our Group IT Manager, gain experience beyond day-to-day support through wider improvement projects, and receive support for relevant training as your skills grow. We also use AI tools appropriately to investigate problems, automate repetitive work, document systems and develop internal tools. Working hours are Monday to Thursday 8:00 am to 4:45 pm and Friday 8:00 am to 12:30 pm, with Friday afternoons off. Benefits include additional leave, bereavement leave, company events, company pension, cycle to work scheme, free parking, life insurance, on-site parking, private dental insurance, private medical insurance and sick pay. The role is full-time and based in person.
last updated 35 week of 2026