About this role
Salary: £25,000 - 28,000 per year
Requirements: 6 months to 1 year of experience in an IT Support, Helpdesk, Service Desk, or IT Technician role.Basic troubleshooting experience across Windows operating systems and desktop applications.Familiarity with Microsoft 365 products including Outlook, Teams, Word, and Excel.Understanding of service desk ticketing systems and incident management processes.Strong communication and customer service skills.Ability to manage and prioritise multiple tasks effectively.A positive, professional, and collaborative approach to work.Experience with Active Directory user administration.Knowledge of device management tools such as Microsoft Intune.Basic understanding of networking concepts including DNS, DHCP, VPNs, and Wi-Fi connectivity.Experience supporting laptops, desktops, mobile devices, and printers.Awareness of ITIL principles or service management frameworks.Relevant certifications or ongoing study (e.g., CompTIA ITF+, CompTIA A+, Microsoft Fundamentals) Responsibilities: Act as the first point of contact for IT support requests via phone, email, and service desk systems.Log, categorise, prioritise, and manage incidents and service requests in line with agreed service levels.Diagnose and resolve common technical issues relating to Windows devices, Microsoft 365 applications, printers, mobile devices, and peripherals.Assist with user account administration, password resets, and access management.Support new starter, leaver, and device deployment processes.Escalate complex technical issues to 2nd and 3rd line support teams when appropriate.Maintain accurate records and documentation within the IT Service Management system.Assist with hardware builds, software installations, and routine maintenance activities.Contribute to continuous improvement initiatives and knowledge base development.Follow IT security policies and best practices when handling user requests. Technologies: Active DirectoryExcelHardwareIncident ManagementSupportITILMicrosoft 365Microsoft IntuneMobileSecurityWindowsOffice 365 More:
We are seeking a proactive and customer-focused Assistant IT Support Analyst to join our growing IT team. This role is ideal for someone with around 6 months plus experience in an IT support or service desk environment who wants to further develop technical skills through a recognised apprenticeship programme. As part of our IT Service Desk team, we provide first-line technical support across the organisation and offer exposure to a wide range of technologies while building a strong foundation for a long-term career in IT. We value people who are passionate about technology, enjoy solving problems, and take pride in delivering excellent customer service.
last updated 35 week of 2026