About this role
Salary: £47,000 - 52,000 per year
Requirements: Strong experience supporting Microsoft and infrastructure environmentsAbility to troubleshoot problems that cross multiple systems or suppliersExperience working within an MSP, managed cloud services provider, or similarly multi-customer support environmentExperience operating at 3rd line or senior technical support level is preferredAbility to take ownership of complex technical issuesAbility to troubleshoot logically when the answer is not immediately obviousAbility to communicate technical information clearly to customersAbility to stay organised when dealing with competing prioritiesAbility to remain calm during outages and business-critical incidentsAbility to recognise when to escalate and provide useful technical evidenceAbility to share knowledge and help less experienced engineers develop Responsibilities: Take ownership of technically challenging issues escalated from 1st and 2nd line, investigating them through to resolution or a clear escalation pathTroubleshoot across Windows Server, Active Directory, Group Policy, DNS and DHCPTroubleshoot across Microsoft 365, including Entra ID, Exchange Online, Teams and Conditional AccessTroubleshoot across Hyper-V and VMware environmentsTroubleshoot across Citrix and Microsoft Remote Desktop ServicesTroubleshoot across networking, VPNs, firewalls, WAN connectivity and TCP/IPTroubleshoot across backup, recovery and business continuityTroubleshoot across cloud infrastructure and securitySupport planned maintenance, patching, configuration changes, infrastructure improvements, customer migrations and onboarding projectsKeep tickets moving and communicate clearly with customers and colleaguesRecognise when an issue needs escalating and make sure recurring problems are properly fixedSupport 1st and 2nd line engineers through technical guidance, knowledge sharing and useful documentation Technologies: Active DirectoryCitrixCloudHyper-VSupportLESSMicrosoft 365SecurityTCP/IPVMwareWindowsOffice 365Ruby More:
We are a senior technical support function based in Nutfield, offering an office-based role with a salary of £47,000-£52,000. We focus on complex escalations, infrastructure improvement and occasional project work across a varied range of customer environments. Our package includes 22 days annual leave rising to 25 days, a 5% performance-based bonus, a company phone and laptop, in-house and external training, opportunities for technical development and career progression, and frequent team social events. The role is office-based five days a week, with occasional paid overtime where operational incidents, maintenance or project activity requires it.
last updated 35 week of 2026