About this role
Salary: £21,250 - 21,250 per year
Requirements: Solid background in Business Analysis with experience in Service Readiness or Service TransitionStrong experience in documentation, workshop facilitation, and producing clear, structured deliverables such as process flows, impact assessments, SLAs, and support modelsGood understanding of ITIL principlesHands-on experience with ServiceNowProven ability to coordinate multiple parallel workstreams and engage effectively with diverse stakeholder groups Responsibilities: Capture and document business, service, and non-functional requirementsProduce process flows, workflows, stakeholder maps, and impact assessmentsFacilitate workshops with subject matter experts, suppliers, and operational teamsDocument RACIs, SLAs/XLAs, support models, service boundaries, and catalogue item workflowsDefine service models for incident, major incident, problem, change, release, and access managementDevelop BAU handover documentation, including Known Errors, Knowledge Articles, and runbooksCapture monitoring and alerting needs, service hours, uptime targets, and recovery expectationsSupport supplier onboarding and offboarding and coordinate security, data protection, risk, and architecture inputsPull everything together into a comprehensive, structured service design and readiness packageMaintain risks, issues, and actions; assign owners, track mitigation, and escalate where needed Technologies: AISupportITILSecurityServiceNow More:
We are offering a fantastic opportunity for a proactive Business Analyst in a structured yet fast-paced environment. We play a key role in ensuring new services are fully ready for launch by capturing requirements, documenting operational impacts, and coordinating all readiness deliverables. This is a contract role with a rate of up to £425/day outside IR35, working on a hybrid basis with 2-3 days on-site per week in Central London. We also do not use AI to filter or assess candidates; we use experienced and dedicated recruiters who want to match the best people to roles.
last updated 35 week of 2026