About this role
Salary: £32,000 - 35,000 per year
Requirements: Commercial experience in a 2nd line IT support roleStrong Microsoft 365, Windows, and Mac support experienceSolid networking and fault-finding skillsExcellent communication and documentation skillsFull UK driving licence (essential)MSP experience (desirable)Microsoft, CompTIA, or similar certifications (desirable) Responsibilities: Provide 2nd line support across a varied client baseTroubleshoot Microsoft 365, Windows, macOS, and networking issuesResolve escalated hardware, software, and connectivity problemsTake ownership of tickets through to resolutionMaintain accurate technical documentationDeliver excellent customer service Technologies: HardwareSupportmacOSMicrosoft 365WindowsOffice 365 More:
We are a well-established MSP based in central Edinburgh, offering a fully onsite 2nd Line IT Support Engineer role with hybrid working available after six months. We support a broad range of technologies and client environments, and we actively invest in professional development through funded certifications and training. This is a great opportunity to join a close-knit and growing technology business, work alongside experienced technical professionals, and gain exposure to a wide variety of technical challenges. The role includes occasional travel to client sites in central Scotland and offers a salary of £32,000 - £35,000 alongside a range of benefits.
last updated 35 week of 2026