About this role
Summary Job Description: Baptist Health is looking for a MyChart Help Desk Analyst - Associate to join our team in Louisville, KY!
Under general supervision of the IT Help Desk Manager, provide MyChart application support for our patients and customers by performing question/problem diagnosis and guiding users through template driven solutions in a customer focused call center environment. Clearly communicate solutions in a user-friendly, professional manner. Escalates issues to proper second level support teams based on established guidelines and procedures using current service desk software and tools. Functions in a technical role by always ensuring and protecting customer privacy and security. Promotes Corporate Integrity through Compliance with the BHS Corporate Responsibilities
Qualifications:
Minimum of an associate degree, or one year of direct experience in a technology or customer service support role in lieu of a degree. If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!
Baptist Health is an Equal Employment Opportunity employer.