About this role
The Senior Workforce Management Analyst is responsible for the oversight, analysis, and governance of store payroll hours, labor budgets, and workforce financial performance. This role serves as a key analytical partner, delivering insights that drive labor investment decisions and ensure alignment to company financial targets.
Through ownership of recurring reporting and ad-hoc analysis, this position provides visibility into labor spend, identifies risks and opportunities, and supports strategic decision-making across Business Support Services (BSS), Division Offices, Regional teams, and Stores.
Labor Analysis & Insights
• Own and deliver recurring reporting on payroll hours, labor spend, and budget performance, ensuring accuracy, consistency, and actionable insights • Analyze daily, weekly, monthly, and quarterly labor performance across payroll hours, sales, traffic, and productivity metrics • Identify drivers of variance to budget, forecast, and prior year; deliver clear recommendations to improve performance • Perform deep-dive and ad hoc analysis to uncover trends and support key business decisions • Translate complex data into simple, actionable insights for cross-functional partners Budget & Forecast Support
• Support labor budgeting, forecasting, and salary support planning processes • Analyze wage rates by employee type and role to identify risks and optimization opportunities • Build and maintain detailed labor hour allocations for initiatives, pilots, and peak business periods • Partner with finance and business teams to align labor investment with financial targets Ad Hoc Analysis & Strategic Support
• Support brand expansion, pilots, and test-and-learn initiatives through structured analysis and reporting • Deliver recaps and readouts with clear insights and recommendations • Evaluate the impact of operational and strategic changes on labor performance Workforce Planning & Traffic Support
• Assist with workforce planning by analyzing staffing levels relative to demand and financial targets • Support traffic and demand analysis, including projects and leadership requests • Identify opportunities to better align labor hours with customer demand Salary & Cost Management
• Review of salary support processes and vendor agreement analysis • Monitor cost drivers and provide insights to improve labor efficiency and spend control Process Improvement & Communication
• Drive simplification and continuous improvement of WFM processes and reporting • Support development of presentations for key initiatives (e.g., holiday planning, inventory, major rollouts) • Communicate updates for Hours of Operation and ensure alignment across stakeholders
Success Metrics
• Timely and accurate delivery of insights and analysis • Clear, actionable recommendations that influence decision-making • Improved labor efficiency and optimized hours allocation • Measurable productivity gains and cost savings • Strong partnership and influence across cross-functional teams
What You’ll Bring
• 4–6 years of experience in workforce management, labor analytics, or financial analysis • Strong analytical mindset with ability to translate data into business insights • Advanced Excel skills; experience with Access and reporting tools • Ability to manage multiple priorities and deliver in a fast-paced environment • Strong communication skills with experience presenting to leadership
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