About this role
Overview
BTVK Advisory is a leading advisory firm whose specialized professionals guide clients through an ever-changing business world, helping them win now and anticipate tomorrow. BTVK Advisory, and its affiliated entities, have operations in North America, South America, Europe, Asia, and Australia. BTVK Advisory’s ultimate parent entity, Baker Tilly US, LLP, is an independent member of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.
To be added to all ET through Experienced requisitions Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system.
Job Description:
Responsibilities:
• Administer, engineer, and operate ChatGPT Enterprise, Claude Enterprise
• Support configuration, administration, monitoring, upgrades, and troubleshooting of KNIME Server/Business Hub and/or Alteryx Server environments
• Manage user provisioning via Entra/SCIM, maintaining RBAC via security groups, SSO, and access reviews.
• Monitor platform health, usage, performance, and availability.
• Troubleshoot incidents and coordinate with vendor support for technical Q&A
• Support creation and maintenance of SOPs, runbooks, and technical documentation.
• Configure and support OpenAI and Claude APIs and MCP-based integrations between AI platforms and enterprise collaboration platforms.
• Configure and maintain platform environments, administrative settings, enterprise policies, licensing, and technical configurations.
• Support platform feature releases, upgrades, testing, and develop and maintain automation for recurring platform operations.
• Collaborate with product management to optimize licensing, provisioning, and platform configurations
• Implement and maintain enterprise security controls and governance requirements across supported AI platforms.
• Support audits, compliance, CAB/ECAB, and change management.
• Collaborate with product management to optimize licensing, provisioning, and platform configurations.
• Investigate escalated incidents involving platform configuration, identity, infrastructure, integrations, APIs, performance, or service availability
• Participate in root cause analysis and implement preventative improvements.
• Create knowledge articles and user documentation.
• Provide secondary operational support for analyst- or citizen-developed automations, particularly for platform, access, integration, deployment, and runtime issues.
• Partner with the US Senior Systems Engineer to provide follow-the-sun engineering coverage, technical handoffs, and continuity for platform operations and escalated incidents.
• Work with product management to support enablement activities and user guidance.
Qualifications
• Bachelor's degree in computer science, Information Technology, Information Systems, or a related field.
• Minimum 3 years of systems engineering or platform administration experience.
• Experience with enterprise SaaS, enterprise platforms administration.
• Working knowledge of Entra ID/Azure AD, SSO, SCIM, MFA, OpenAI and Claude APIs.
• Strong troubleshooting, analytical, and communication skills.
• Experience with ChatGPT Enterprise, Claude Enterprise,
• Strong understanding of KNIME and/or Alteryx server/business hub.
• Knowledge of platform configuration and administration of AI platforms.
• Experience with Jira, Confluence, or Azure DevOps.
• Experience in PowerShell and Python automation.
• Relevant Microsoft Azure, AWS, or platform certifications