About this role
Job Description:
The IT Operations/Project Coordinator will facilitate and coordinate multiple cross functional teams to carry out day to day operations. Your job involves coordination and liaising with multiple teams, OEM Vendors, smart/remote hands and facility providers. Tasks may vary in number, size and complexity.The candidate should be able to demonstrate some experience and expertise in Colo/DC/POP site access, smart hands requests, RMAs, inventory, and audits, or similar logistics experience.
Roles and Responsibilities:
• Assist with daily monitoring of the ticketing system and drive tickets to resolution within SLA. • Work closely with Colo vendors to schedule Smart Hands, arrange site access for visitors, schedule inbound and outbound shipment. • Work with Colo vendors to ensure compliance with environmental agreements, addressing temperature and other environmental issues within the cage to keep conditions within agreed thresholds. • Work with turnkey vendors to request and schedule Smart Hands and ensure technician availability. • Ensure site-access and visitor requests comply with security and data-center access policies. • Coordinate with hardware vendors to manage RMA shipments to and from facilities, and track shipments through to closure. • Maintain accurate records of ticket activity, vendor interactions, and shipment tracking. • Support incident and outage coordination, mobilizing the right resources and Smart Hands during critical events. • Track in-flight requests to completion and provide timely status updates to stakeholders. • Escalate blockers, at-risk SLAs, and high-severity issues promptly to the appropriate teams or on-call. • Collaborate with regional teams to progress and resolve tickets end-to-end. • Collaborate with coordinators in other regions for smooth start/end-of-shift handovers, ensuring 24/7 "follow-the-sun" coverage. • Identify recurring issues and process gaps, and suggest improvements to workflows, tooling, or automation. • Adhere to change-management, safety, and compliance requirements for all coordinated work. • Cross-train on regional processes to provide flexible coverage and backup. • Communicate professionally with cross-functional and regional stakeholders across time zones, working independently and prioritizing effectively in a fast-paced, 24/7 environment. • Attending and participating in client meetings as required. • Contribute to and maintain runbooks, SOPs, and knowledge-base articles for recurring workflows. • Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
• 3 - 5 years of work experience in project coordination/management • Experience working with Colo/Facility providers • Experience working with OEM Vendors (Cisco, Juniper, Arista etc.) • Familiarity Google Suite • Excellent communication skills, both verbal and written • Positive attitude and dependable • Excellent customer service skills • Ability to work both within a team and independently • Ability to multitask and prioritize workload in a fast-paced environment • Ability to use good judgment, as well as problem-solving and decision making skills • Ability to maintain confidentiality and professional decorum
Preferred (but not required) experience and qualifications:
• Project Management qualifications • Bachelor Degree or equivalent
Physical Demand & Work Environment:
• Must have the ability to perform office-related tasks which may include prolonged sitting or standing • Must have the ability to move from place to place within an office environment • Must be able to use a computer • Must have the ability to communicate effectively • Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Salary Range 32,400.00 - 40,500.00 EUR (Annual) • Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. • Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.