About this role
Core Responsibilities:
1.Health & Safety · Promote a proactive safety culture across the depot and on the road. · Identify and resolve unsafe behaviours or conditions. · Support compliance with Arriva’s HS&E Management System and safety initiatives.
2. Customer Experience · Provide professional, friendly responses to customer inquiries. · Investigate complaints and ensure preventative actions are implemented.
3. People Management · Ensure timely driver attendance and briefing; allocate vehicles and duties effectively. · Maintain uniform and appearance standards. · Support employee development and foster a culture of Equality, Diversity & Inclusion. · Accurately manage absence records and enforce HR policies. · Build constructive relationships with Trade Union representatives.
4. Operational Excellence · Oversee day-to-day bus service operations ensuring all duties are covered. · Manage and record lost mileage and service disruptions. · Collaborate with Engineering to ensure vehicle availability. · Monitor KPIs and local objectives to maintain service quality.
5. Financial Oversight & Decision-Making · Ensure accurate timekeeping and wage input. · Optimise duty planning and manage overtime for cost efficiency. · Use data and tools to support operational decision-making.
6. Continuous Improvement & Innovation · Maintain up-to-date KPI data. · Share best practices and contribute to operational improvements across the business.
7. Corporate Social Responsibility · Uphold Arriva’s brand, values, and community engagement in all interactions.
Essential Requirements: · Supervisory experience in a staff or resource management role · Understanding of Health & Safety legislation and standards · Valid First Aid certificate (or willingness to obtain) · Strong communication, coaching, and interpersonal skills · Customer-focused mindset · Proficient IT skills · Ability to influence and lead teams · Organised and decisive under pressure · Knowledge of the PCV/HGV industry · Experience working in partnership with Trade Unions · Flexible, self-motivated, and resilient