About this role
Job summary
Pelham Medical Practice is looking for a friendly, reliable and motivated GP Receptionist to join our busy and supportive practice team on a part-time basis. The hours of work required are Monday 8.30am - 12.30pm, Wednesday 13.30pm- 18.30pm, Thursday 13.30pm -18.30pm, Friday 13.30pm -18.30pm.
The successful candidate will work across our practice sites, providing an efficient, professional and welcoming reception service to our patients. You will be an important first point of contact for patients and will play a key role in supporting the smooth day-to-day running of the practice.
Main duties of the job
The successful applicant will be responsible for a range of reception and administrative duties, including:
Welcoming and assisting patients in person and by telephone.
Booking, cancelling and amending appointments in line with practice procedures.
Dealing with patient enquiries promptly, professionally and sensitively.
Processing administrative requests.
Signposting patients to appropriate services and sources of support.
Liaising with GPs, nurses, administrative staff and other members of the wider healthcare team.
Maintaining accurate and confidential patient records.
Supporting the practice with general administrative duties as required.
Working flexibly across our different practice sites.
About us
At Pelham Medical Practice, we are committed to providing a supportive and inclusive working environment. You will have the opportunity to work alongside a friendly multidisciplinary team and contribute to delivering high-quality patient care within the local community.
This is an excellent opportunity for an enthusiastic individual who enjoys working with people and would like to develop their experience within primary care.
If you are enthusiastic, patient-focused and would like to become part of the Pelham Medical Practice team, we would be delighted to hear from you.
Job description Job responsibilities
Job Purpose
To provide a professional, efficient and welcoming reception service to patients, carers and visitors attending Pelham Medical Practice. The post holder will act as an important first point of contact for patients and will support the clinical and administrative teams in the delivery of a high-quality primary care service.
The post holder will be required to work flexibly across the practice sites and demonstrate a commitment to providing excellent patient care and customer service at all times.
Key Responsibilities and Duties
Reception and Patient Services
Provide a friendly, professional and welcoming reception service to all patients and visitors.
Receive and respond to telephone calls, enquiries and requests in a polite, helpful and sensitive manner.
Book, cancel and amend patient appointments in accordance with practice procedures.
Ensure patients are directed or signposted to the most appropriate service or member of the practice team.
Assist patients with general queries and provide information within the limits of the role.
Deal sensitively and appropriately with patients who may be distressed, anxious or upset.
Maintain a professional and respectful approach when dealing with challenging or difficult situations.
Administrative Duties
Process administrative requests, including prescription requests and other patient correspondence, in accordance with practice procedures.
Maintain accurate and up-to-date patient information and records.
Scan, process and appropriately distribute incoming correspondence and clinical information.
Complete routine administrative tasks to support the smooth running of the practice.
Liaise effectively with GPs, nurses, healthcare professionals and administrative colleagues.
Follow practice protocols and procedures at all times.
Team Working
Work effectively as part of the wider practice team and contribute to a positive and supportive working environment.
Communicate clearly and professionally with colleagues across all practice sites.
Be flexible and willing to undertake duties appropriate to the role as required.
Work across different practice locations according to service requirements.
Support colleagues during periods of increased workload, staff absence or service pressures.
Confidentiality and Information Governance
Maintain strict patient confidentiality at all times in accordance with practice policies, NHS requirements and data protection legislation.
Ensure that information is handled securely and appropriately.
Adhere to all practice policies and procedures relating to confidentiality, information governance and safeguarding.
Health, Safety and Quality
Comply with practice health and safety policies and procedures.
Report any concerns, incidents or risks to the appropriate member of staff.
Participate in practice training, meetings and development activities as required.
Maintain awareness of and comply with practice policies, including safeguarding, infection prevention and control, equality and diversity, and health and safety.
Contribute to the continuous improvement of services and patient experience.
General
The post holder will be expected to undertake other duties commensurate with the grade and nature of the role as reasonably requested by the Practice Manager or senior member of the practice team.
The duties and responsibilities outlined above are not exhaustive and may be reviewed periodically in line with the changing needs of the practice.
The post holder is expected to demonstrate the values of Pelham Medical Practice through a commitment to patient-centred care, professionalism, confidentiality, teamwork and respect.
Person Specification
Experience Essential
Good standard of general education. Good standard of written and spoken English. Basic to good IT skills and confidence using computer systems. Ability to use email, Microsoft Office and other electronic systems effectively. Understanding of the importance of confidentiality and data protection
Desirable
Previous experience working within a GP practice or primary care setting.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Pelham Medical Practice
Address The Grange
17 Pelham Road
Gravesend
Kent
DA11 0HN
United Kingdom
Employer's website https://www.pelhammedicalpractice.co.uk/ (Opens in a new tab)