About this role
Job summary
APPLICATIONS FROM CANDIDATES WHO HAVE PREVIOUSLY APPLIED FOR THIS ROLE WILL NOT BE CONSIDERED.
The Assistant Practice Manager supports the day to day operational management of the Practice with responsibility for IT systems and administration and reception services. Working closely with the Practice Manager - the post-holder will deputise as required to ensure the Practice runs efficiently and safely.
The role involves ensuring compliance with all regulatory, governance and statutory requirements and provides day to day supervision of administrative and reception staff to contribute to the delivery of high quality patient services.
Main duties of the job
Oversee day-to-day administrative operations, responding to staff and patient queries.Lead on the EMIS clinical system, including maintenance, troubleshooting, and optimisation.Manage appointment systems to ensure agreed processes are followed and monitored.Line-manage the reception team, including training, support, and appraisals.Manage and respond to complaints in line with NHS guidance, completing required reporting.Ensure compliance with statutory, contractual, and regulatory requirements.Support compliance with CQC standards and contribute to inspections and action plans.Ensure practice policies are current, implemented, and adhered to.Maintain confidentiality and comply with data protection and information governance requirements, reporting data breaches appropriately.Promote health and safety, equality, diversity, and inclusion in line with legislation.Deputise for the Practice Manager as required and support service development.Undertake additional duties appropriate to the role.
About us
Our practice has grown from a single handed surgery started by Dr Charles Brookhouse in 1904 to a large practice with 13,500 patients.. We serve north Bromley (mostly of postcode BR1) including Plaistow & Sundridge, Bromley Town Centre, Bickley, Shortlands and north Hayes.
We currently have a great multi-disciplinary team comprising 3 GP Partners, 4 salaried GPs, 1 ANP, 2 Practice Nurses, 3 HCAs and from our PCN ARRS staff, we are fortunate to have a dedicated Clinical Pharmacist, Social Prescriber, Care Co-ordinator and GP Assistant. We also have weekly access to 2 physiotherapists, a Mental Health Practitioners and a Pharmacist Technician.
The clinicians are ably supported by a multi skilled administrative team.
The building where we are situated is a purpose built freehold property.
We are part of a cohesive PCN with an embedded ARRS team and we are a total triage practice running within a PCN hub model for all online consultations.
Job description Job responsibilities
Key Responsibilities
Administration
Oversee administrative operations and make decisions relating to staff and patient queriesProduce weekly rota and room allocation plans for clinical staffPrepare, record, and distribute minutes for Practice meetingsPrepare agendas and chair staff meetings in the absence of the Practice ManagerAttend Practice team meetings and external meetings as requiredEnsure effective and efficient day-to-day administrative systems are in place
Information Management & Communication
Maintain responsibility for the EMIS clinical system, including troubleshooting and optimisationProvide support and training on all IT platforms used in the practice Ensure secure maintenance of patient records in line with data protection legislationManage appointment systems and ensure compliance of agreed systems
Staff Management
Manage the reception team Support recruitment, training, and appraisalsManage rota and annual leave ensuring adequate cover is in placePromote staff engagement and wellbeingSupport HR policies
Patient Services
Oversee non-clinical patient servicesMonitor patient satisfactionManage complaints handling and appropriate annual reporting
Governance, Risk & Compliance
Ensure compliance with statutory and regulatory requirementsSupport CQC standards and inspectionsMaintain risk registers and incident reportingSupport audits and quality improvementEnsure policies are up to date and followed
Health & Safety
Comply with Health and Safety at Work Act 1974Maintain safe working environmentParticipate in risk assessments and incident reportingSupport fire safety and infection controlEnsure staff training
Information Governance & Confidentiality
Comply with UK GDPR and Data Protection ActMaintain confidentiality of patient dataEnsure secure data handlingReport data breaches appropriately
Equality, Diversity & Inclusion
Promote equality and diversityEnsure non-discriminatory service deliveryComply with Equality Act 2010
Additional Responsibilities
Deputise for Practice ManagerSupport operational developmentUndertaking additional duties as required
Person Specification
Experience Essential
Absolutely essential is experience of working General Practice/Primary Care for AT LEAST two years.
Employer details Employer name London Lane Clinic
Address 37-39 London Lane
Bromley
Kent
BR1 4HB
United Kingdom
Employer's website https://thelondonlaneclinic.gpsurgery.net/ (Opens in a new tab)