About this role
Job summary
Synchronicity Care Limited (SCL) are a wholly owned subsidiary company of County Durham and Darlington NHS Foundation Trust (CDDFT). Synchronicity Care Limited (SCL) provides a range of non-clinical Estates, Facilities and Procurement services to CDDFT.
An excellent opportunity has arisen within Synchronicity Care Limited (SCL) for an enthusiastic, self-motivated and committed individual to influence and contribute as part of the Domestic Services Team at the University Hospital North Durham,
The Domestic & Linen Services Supervisor will support the Domestic & Linen Services Manager in ensuring that the Domestic & Linen Service delivery to County Durham and Darlington Foundation Trust (CDDFT) are maintained within contractual parameters and Synchronicity Care Limited (SCL) budget as set.
They will also support, monitor and assist in developing the service to the satisfaction of the SCL, CDDFT and other PFI Partners, ensuring standards set by the company are followed to ensure the consistent delivery of service through adhering to the contract specification and establishing good working relationships with stakeholders
Main duties of the job
The post holder will effectively support and supervise the domestic & linen services team using available resources, whilst maintaining and continuing to improve the quality of the service. This includes monitoring the levels of cleanliness within the hospital environment, ensuring adherence to National Standards of Healthcare Cleanliness 2025, all relevant method statements, policies and procedures, ensuring corrective measures are taken within agreed rectification times.
The post holder will be expected to co-ordinate and effectively communicate with other departments within the hospital environment and across the Trust as appropriate.
About us
Where available, visa sponsorship is subject to the role meeting the Home Office Skilled Worker eligibility requirements. This includes, but is not limited to, the role being eligible for sponsorship and meeting the applicable salary threshold and other immigration requirements. Eligibility for sponsorship will be assessed in line with current Home Office guidance.
This is a legal and regulatory requirement, and we cannot proceed with sponsorship until UKVI has completed the approval process.
We regret any inconvenience this causes. Our decision is based solely on our current regulatory position and is not related to your suitability for the role or any personal characteristic.
SCL is a wholly owned subsidiary of County Durham and Darlington NHS Foundation Trust (CDDFT) set up to deliver a range of non-clinical services The company is separate legal body to CDDFT.
SCL offers its own Terms and Conditions of employment which differ to the national NHS Terms and Conditions. As an employee in the company you will benefit from:
A Competitive salary Access to a pension scheme - National Employment Savings Trust (NEST) CDD Services will pay a 3% contribution (this is over and above the minimum contribution rate at the present time) Night Shift Working Allowances (where appropriate) Bank Holiday Working Allowances (where appropriate) Bank work is offered on an 'as and when' basis with no guaranteed hours and will be paid on a pro-rata hourly rate for hours worked only
Job description Job responsibilities
To maintain, audit and monitor cleaning standards aligned to the National Standards of Healthcare Cleanliness 2025 and linen standards within your areas of responsibility to agreed national guidelines, Trust requirements and take corrective action where required.
Responsible for ensuring the correct application of the Quality Management System where it interfaces with their daily activities
Safe use of chemicals, machinery and appropriate use of P.P.E. (Personal Protective Equipment) by staff under your control.
Control the issue of appropriate cleaning items for use at departmental level.
Maintain staffing rotas / schedules as specified and ensure any remedial tasks are carried out in a timely fashion.
Ensure departmental resources are correctly managed and maintained throughout the work area e.g., stock and equipment.
Report any structural or fabric repairs to be made good via appropriate systems.
Monitor staff for adherence to all relevant policies and procedures that are relevant to the area and that they are working in a safe manner.
Identify staff training / development needs using the Trusts appraisal system.
Organise appropriate training for the various staff groups under your control including new employees.
Present accurately collected and analysed information to the Head of Operational Services to facilitate the effective use of departmental budgetary resources.
Assist in the development of departmental policies and procedures and oversee their implementation.
Organise and control the staff rotas to ensure adequate staffing levels are maintained at all times.
Maintain appropriate records to ensure compliance with all current Trust policies and procedures.
Monitor staff time sheets / attendance and sickness records in accordance with the relevant Trust policies and procedures.
Help carry out Facilities Services orientated duties as required.
Specialist Cleaning Activities:
To undertake any specialised cleaning (HPV cleaning) as and when instructed by a supervisor or manager following appropriate protocols and completion of associated documentation
Person Specification
Qualifications Essential
CMI Level 3 Diploma Team Leader/Supervisor / NVQ Level 3 Supervisory Qualification OR Equivalent Level Experience Customer Service Level 2 or Equivalent Qualification/ Experience Basic Numneracy Basic Literacy
Desirable
CMI Level 5 / NVQ level 5 Management Qualification OR Equivalent Experience
Special Skills and Knowledge Essential
Ability to supervise and motivate a multi-skilled team. Excellent written / verbal communication skills, flexible, motivated, keen, able to work as part of a team & individually, be able to train different staff groups and must have good levels of personal hygiene. Natural & enthusiastic leader Ability to follow clear instructions and feedback to senior staff Committed to quality customer care/delivering excellent customer service. Effective interpersonal skills Able to work with minimal supervision following set procedures. Experience of working to National Standards relevant ro Facilities Services
Desirable
Understanding of the National Standards of Cleanliness
Experience Desirable
Previous experience of working as a team lead or supervsor in a healthcare environment. Experience of working in a multi professional team. DSE Assessors Managing Absence Grievance & Capability Right People Right Job Great Expectations
Special Requirments Essential
Must be caring, flexible and reliable and have good levels of personal hygiene.
Desirable
The ability to work unsupervised
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name CDD Services (Synchronicity Care Ltd)
Address University Hospital Of North Durham
North Road
DURHAM
DH1 5TW
United Kingdom
Employer's website https://www.cddft.nhs.uk/ (Opens in a new tab)