About this role
Job summary
Norfolk & Waveney Children & Young People's Health Services are seeking an Administrator to join our 0-19 Healthy Child Service team of Administrators in Norfolk, primarily supporting the 5-19 team. The 5-19 team are countywide and a base will be decided once successful, taking into consideration travel.
We are looking for an experienced and enthusiastic person with excellent attention to detail, time management and IT skills who is looking for a challenging and exciting role in a fast paced friendly environment.
The successful applicant will be providing comprehensive administrative support to our large team of practitioners, working flexibly as part of the team and also be comfortable using their own initiative.
You will be able to demonstrate empathy and show respect for others' feelings, including in stressful situations. Training in working in the field of health will be offered.
Please note that should we receive a high number of applications, we reserve the right to close this advert after 4th September 2026
Main duties of the job
The successful candidate will -
Have strong organisational and time-management skills.Have excellent communication and interpersonal abilities.Be proficient in Microsoft Office and have confidence with digital systems.Have a proactive approach and an ability to work independently as well as part of a team.Manage day-to-day administrative tasks, including data entry, managing appointment booking, and supporting members of the leadership team.
About us
Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.There's one reason why our services are outstanding - and that's our amazing staff - who, for the seventh year running, rated us incredibly highly in the national staff survey.If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.
Job description Job responsibilities
Provide administrative support to the leadership team by providing diary management, arranging meetings, assisting with preparation of presentations and training materials, sending communications to colleagues within the service and locality, filing, photocopying and other general administrative duties.
Administering meetings , including preparing agendas and papers and taking actions, notes or minutes.
Assisting with HR administration for the leadership team by using a variety of electronic methods including - maintaining records of annual leave, monitoring mandatory training compliance.
Have a full comprehensive knowledge of all electronic systems, including ESR, ESR manager self service, Health Roster, Loop, Datix, Oracle, Electronic P files. This list is not exhaustive.
Supporting duty workers, including sending letters to service users, updating S1 records, actioning tasks, sending text reminders, etc.
Booking of all contacts in line with performance timescales.
Answering telephone calls and responding appropriately.
Administration of S1 units across the county including scanning documents onto S1 records, monitoring tasks, setting up rotas, electronically attaching documents to service user records etc.
Monitoring and ordering of stock and other items as required.
Taking calls from clinicians at the end of the day in line with the lone working policy.
Completing other routine administration tasks as requested such as scanning, photocopying, coordinating the calibration of scales and other equipment, etc.
Uploading FFT data to IQVIA.
Booking venues for meetings and service delivery when required.
Booking interpreters.
Support the Single Point of Access and other services where required.
Person Specification
Qualifications and Training Essential
GCSE English and Maths Grade C and above or equivalent qualification NVQ level 3 or equivalent experience
Knowledge & Skills Essential
Excellent communication and interpersonal skills Effectively priorities and co-ordinates own work and the work of others Wide knowledge of office procedures Ability to use Microsoft Office packages such as Word, Outlook, Excel and PowerPoint. Excellent time management skills Understands the principle of confidentiality
Experience Essential
Experience within an administrative role Demonstrates understanding of safeguarding issues Accepts responsibility and accountability for own work and can define the responsibilities of others Aware of the range of emotions in self and others
Desirable
Experience of working within children's services or in an NHS environment Experience of using Systm 1
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name East of England Community Health and Care NHS Trust (Cambridge)
Address Various Locations around Norfolk
Norwich
NR2 6AU
United Kingdom
Employer's website https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)