About this role
Job summary
Be the first friendly face our patients meet. As a Medical Receptionist you're the welcoming voice on the phone and the reassuring smile at the desk guiding people to the right care and keeping the practice running smoothly.
No two days are the same. You'll book appointments, process repeat prescriptions, navigate patients to the right service and support our clinical team behind the scenes. It's varied, people-focused work that makes a real difference in your community.
Why join us? We're a supportive, close-knit team who look after each other as well as our patients. You'll get proper training, the chance to grow your skills, and the satisfaction of knowing your work matters. This permanent role is 27.5 hours across 5 days at £12.71 per hour ideal if you're organised, warm and calm under pressure.
No medical experience needed just a caring attitude and a willingness to learn. If that sounds like you, we'd love to hear from you.
Please be aware that this role is 5 days per week Monday to Friday. Shift patterns are 07:45-13:15 and 13:00-18:30.
If you are a registered patient of Market Surgery, you will be required to change to another GP Practice
Main duties of the job
As the first point of contact for patients, you'll keep the front of house running answering calls, greeting visitors and making sure everyone reaches the right person or service. Alongside this sits a mix of behind-the-scenes admin that keeps the practice ticking: managing the appointment diary, handling prescription and record requests, and providing clerical support to the wider team. You'll also help patients get the most from digital tools like the NHS App, and work closely with colleagues across the practice to keep communication flowing.
In short: a busy, varied front-line role that blends people skills with organisation and attention to detail.
About us
Market Surgery is a friendly, well-established GP practice at the heart of Wath upon Dearne, caring for our local community with a genuine sense of pride. We're a busy practice, but we never lose sight of what matters most looking after our patients, and looking after each other.
Our team is warm, supportive and close-knit. From reception and admin through to our nurses and GPs, everyone plays their part and no one is left to struggle alone. We work hard, we help each other out, and we like to think we have a good laugh along the way too. New starters are made to feel welcome from day one.
We're proud of the care we give and always looking to do things better, so you'll be joining a practice that values fresh ideas and supports you to grow. You'll get full training, ongoing development, and a real chance to build a rewarding career in primary care.
Benefits include membership of the NHS Pension Scheme, generous annual leave, and the satisfaction of doing work that genuinely makes a difference to people's lives every single day.
If you want to be part of a team that cares about its patients and its people we'd love to welcome you to Market Surgery.
Job description Job responsibilities
JOB SUMMARY
The purpose of the role is to:
Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Navigate patients to the appropriate care service. Undertake a variety of administrative duties to assist in the smooth running of the Practice, including the provision of clerical support to clinical staff and other members of the Practice team. Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies. JOB DUTIES & RESPONSIBILITIES
The duties and responsibilities to be undertaken by members of the Practice Reception team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Team Leader, dependent on current and evolving Practice workload and staffing levels:
Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols Monitor practice emails Manage timely completion of tasks for the attention of reception teams Registration and deduction of patients from the Practice Register Maintaining and monitoring the Practice appointments system Processing telephone, online and face-to-face requests for appointments, visits and telephone consultations, ensuring patients are directed to the appropriate healthcare professionals Care navigation to external care providers Filing and retrieving paperwork Processing repeat prescriptions in accordance with Practice guidelines Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers Providing clerical assistance, including word/data processing, filing, photocopying and scanning Keeping the reception area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter Promote patient uptake of online consultation tools Promote patient uptake of the NHS App Process receipt/delivery of patient samples and vaccinations in line with cold chain policies
Person Specification
Experience Essential
Worked in a patient/customer facing role Telephone customer service Dealing with patients who may become confrontational Experience of complaint handling
Desirable
Worked in a medical environment Worked as a Medical Receptionist
Qualifications Desirable
English and Maths GCSE Grade C or above (Or equivalent grade)
Knowledge and Skills Essential
IT literate (including Microsoft packages Word and Excel) Articulate and excellent communication skills (verbal and written) Resourcefulness and use of judgement Maintain Confidentiality Polite and courteous Able to work at speed whilst maintaining accuracy Multi-tasker & Organised Motivated & Keen for additional responsibility Ability to work as part of an integrated team Ability to work independently without supervision Excellent punctuality
Desirable
SystmOne user trained Understanding of general medical terminology
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Market Surgery
Address Warehouse Lane
Wath Upon Dearne
Rotherham
South Yorkshire
S63 7RA
United Kingdom
Employer's website https://www.marketsurgerywath.nhs.uk/ (Opens in a new tab)