About this role
Job summary
Taking on the role of an Imaging Administrator, making appointments for the Imaging Department while following waiting lists and cross covering modalities.
Actioning tasks in a timely manner, avoiding delays in patient's pathways while liaising with professional staff to ensure that urgent patients are dealt with in acceptable time scales. This position requires the successful candidate to be able to multitask and work under pressure at times.
Main duties of the job
To be able to Cross cover modalities and cover reception. To proactively oversee the length of wait for all patients, using appointment sessions to a maximum to ensure no waiting list breaches occur. Booking urgent patients and suspected cancer patients in an expected timely manner. To maintain records for the department, including DNA, waiting lists and number of referrals. Answering the phone lines. To use initiative, guided by department protocols, in assessing any non-routine requests, being able to give basic clinical guidance where necessary. To use flexible communication skills. To liaise with wards, medical secretaries, outpatients, midwives and GP surgeries regarding patients and their appointments and deal with telephone queries from these sources. To be able to deal efficiently and in a timely fashion, with queries regarding patient appointments. To operate a booking system as required. Multitask and work under pressure at times. To be able to concentrate in a multi-task environment to deal with frequent, unpredictable interruptions of a complex nature.
About us
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
Our values
We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job
Job description Job responsibilities
Making Appointments for Imaging Department following waiting lists and cross covering modalities, answering the phones and checking patients in at the main reception desk for the imaging department. Liaising with professional staff to ensure that urgent patients are dealt with in acceptable time scales. Assisting the team lead as per necessary. Actioning tasks in a timely manor, avoiding delays in patients pathways.
Person Specification
Qualifications Essential
Educated to GCSE level or equivalent.
Desirable
Good level of further education qualifications.
Experience Essential
Previous office skills in administrative roles and reception work.
Desirable
Previous experience working with patients in a health care setting.
Communication Skills Essential
Communication skills both oral and written.
Desirable
To be able to work within a team.
Personal Skills Essential
Able to prioritise tasks.
Desirable
IT skills and the ability to learn new computer systems.
Knowledge Essential
NHS knowledge.
Desirable
Knowledge of Microsoft office package.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Bedfordshire Hospitals NHS Foundation Trust
Address Luton and Dunstable Hospital
Lewsey Road
Luton
LU4 0DZ
United Kingdom
Employer's website https://www.bedfordshirehospitals.nhs.uk/working-here/ (Opens in a new tab)