About this role
Job summary
The post-holder is responsible for providing holistic welfare support to ensure programme outputs are delivered effectively.
The post holder will take a lead on all specific welfare or aspects of the Armed Forces Programme.
Responsible for day-to-day delivery, and subsequent performance management, adjusting plans as required to ensure that risks and issues are mitigated across the welfare spectrum.
The post holder will work with clinicians and managers to ensure provision of the best possible staff and patient experience and service delivery.
The post holder will work collaboratively with internal and external stakeholders to ensure effective management of interdependencies and delivery of objectives welfare pathways.
It is expected that the specific landscape managed by the post holder will change over time as the capability and collaboration opportunities grow.
Main duties of the job
Provide welfare management expertise to the Armed Forces Community and ensure that the trust staff are briefed and have clear responsibilities, when patients are identified as being in the Armed Forces community. Work in an agile manner, supporting programme and organisational priorities where required Communicate information on the delivery progress of the welfare spectrum you are responsible for Provide scheduled highlight and exception reports into the programme, tracking patient pathways Keep meticulous records and ensure data and reports are provided in a timely manner, with full understanding of the need to demonstrate return on investment to other agencies Organise and monitor welfare resources to ensure their effective use while delivering against agreed programme objectives Recognise safeguarding issues quickly and immediately report any concerns regarding children or vulnerable adults to the appropriate agencies Support evaluation and audit of welfare data across all sites and organisations linked to the programme Process referrals, correctly assessing the welfare needs of service users with unfaltering professionalism, compassion and sensitivity
About us
Monitor and maintain welfare information management systems.
Maintain data collection systems that will provide accurate and timely data, including quantitative and qualitative data.
Maintain databases required by the Armed Forces programme.
Interpret policies and protocols to support the project that are consistent with Trust standards.
Strategy, change and service improvement
Support the development of the programme and welfare strategy including research and development to identify, develop and promote best practice.
Subject Matter Expert management test and review of new concepts, models, methods, practices, products and equipment.
Support innovative methods to gain patient and public involvement to inform service direction, improvement, user satisfaction and as a tool for performance management.
Regular horizon scanning of best practice and ways of working within the sector and within the programme.
Personal Development
Maintain up to date knowledge of a range of skills including service improvement techniques and be responsible for developing and maintaining own CPD programme with an annual appraisal
Research and Development
Support and undertake primary and secondary research, audits and evaluations as required
Job description Job responsibilities
Please see Job Description and Person Specification for full information on the duties and responsibilities of the role.
Person Specification
Experience Essential
Previous Military or Armed Forces Community experience. Proven practical experience of setting up and maintaining effective and efficient workflow and administrative systems Previous experience, including exposure to dealing with a range of Welfare issues Previous demonstrable experience of data collection, presentation and report writing
Skills Essential
Excellent organisational skills with a demonstrable ability to prioritise workload and work methodically, efficiently and accurately to meet deadlines. Demonstrable communication and influencing skills with the ability to remain calm, effective and efficient during difficult situations.
Qualifications Essential
Educated to degree level or equivalent qualification or experience. GCSE or equivalent in maths and English
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Guy's and St Thomas' NHS Foundation Trust
Address Becket House
1 Lambeth Palace Road
London
SE17EU
United Kingdom
Employer's website https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)