About this role
Job summary
We have an exciting opportunity to join NEMS as our new Deputy Director of Operations - a key senior leadership role for an experienced operational leader who is passionate about delivering high-quality, patient-centred services and making a real difference to the communities we serve.
The post holder will have operational responsibility for services across NEMS to ensure operational performance targets including; access, workforce and service improvement are achieved. This involves delivery of all operational targets, ensuring services are provided within the agreed levels of activity, standards of performance, safety, quality and budget.
**To book an informal discussion about this position, please reach out on the contact details provided**
Main duties of the job
The post holder will act as Deputy for the Director of Operations in their absence, attending meetings to represent NEMS and will report directly to the Director of Operations.
Supporting the Director of Operations, and working with Service teams the postholder is responsible for the operational day to day planning, monitoring and delivery of services.
The post holder will be responsible for leading on and delivering success across a number of key programmes within NEMS, these programmes are essential in ensuring NEMS can deliver its core objectives and will include a range of areas including productivity and efficiency, service development and workforce development and succession planning.
About us
NEMS CBS is a high quality, high performing; not-for-profit organisation which delivers integrated urgent care and urgent primary care services to over 1 million patients. Responsive, adaptable and continually evolving, we have a reputation for delivering locally-tailored, safe, effective and cost-efficient services with high levels of patient satisfaction.
We are committed to investing in our people and have an established programme of learning and development, successfully developing our own Urgent Care Practitioners, Telephone triage clinicians and Advanced Clinical Practitioners.
NEMS currently operates 3 main services: (1) Integrated Urgent Care across Nottinghamshire serving a patient population of over 1 million, including home visiting, remote consultation and clinical assessment services; (2) Urgent Primary care provision located within the A&E Department at QMC, (3) A 24-hour walk-in urgent primary care service adjacent to Kings Mill Hospital A&E, Mansfield.
NEMS is committed to the NHS Values (as set out in the NHS Constitution March 2023).
Job description Job responsibilities
Operational Management
Line management of Service Manager team. Reporting to the Director of Operations, you will be a key and integral member of the senior management team.
Deputise for Director of Operations at both internal and external meetings as required
Responsible for the day-to-day operational delivery of services across NEMS, responsible for ensuring where performance standards are off track that the drivers are understood and improvement plans are developed, implemented and evaluated to meet service expectations.
Provide a professional, senior management contribution across NEMS, working in partnership with Clinical teams and others to deliver cost efficient, high quality and responsive services.
Play a key role in the Senior leadership team meeting.
Engage and collaborate with Clinical and Operational teams to identify operational improvement opportunities
Drive service improvement opportunities monitoring impact against key performance information.
You will have the autonomy to generate ideas in improving all services
Where required attend contract meetings with commissioners
Review operational performance in conjunction with contractual obligations
Support the Director of Operations and Director of Finance and Corporate Services to maintain the management of contracts commissioned by ICB and other providers, including support to any procurement exercises to ensure timely rebidding.
Actively engage in partnership collaborations
Support Head of Digital to exploit the NEMS data operations capability
Contribute to the development of strategic direction and organisational development
Support the Directors in establishing policies, aims and objectives.
Business Transformation Responsibilities
Develop and implement comprehensive business transformation plans and strategies to align with organisational goals.
Working with our Business Improvement team, provide project management oversight and strategic guidance to ensure the successful delivery of key transformation projects, collaborating with project managers and stakeholders as needed.
Actively engage and collaborate with Clinical and Operational teams to identify and prioritise business improvement opportunities.
Track, measure, and analyse business improvement and efficiency metrics using Key Performance Indicators (KPIs) to ensure measurable outcomes.
Lead and optimise NEMS data operations capability to drive evidence-based decision-making and operational excellence.
Contribute to shaping the strategic direction and fostering organisational development through innovative approaches.
Coach and mentor Operational Service Managers, fostering a culture of continuous improvement and professional growth.
Person Specification
Skills/Abilities/Knowledge Essential
Microsoft Excel proficiency and knowledge of other IT systems relevant to the role Excellent oral & written communication Analyse information and provide solutions. Strong analytical skills Organise self and others. Ability to act upon own initiative. Excellent time management skills Leadership, supervision and staff motivation
Behaviours and Values Essential
Visible Self-motivated Willing to learn new skills Aware of the impact of own behaviour on others. Challenges bias, prejudice and intolerance if appropriate or brings to the attention of a manager. Empowered and able to deliver. Maintains the highest standard of integrity in all interactions. Supports and challenges others in maintaining a healthy, safe and pleasant work environment. Works in a way that complies with legislation and organisational policy on health, safety and risk management. Driven by the needs of workforce priorities, patients and service users. Proven ability to form and develop effective relationships with internal staff and external parties. Personal values aligned to NEMS core values Strong influencer of strategic and operational direction
Desirable
Genuine passion for the delivery of excellent patient health care.
Additional Essential
Ability to commit to a 24 hour on call rota.
Experience Essential
Significant, proven experience in senior operational management roles, preferably within the NHS or social care commissioned services. Strategic planning and management Strong strategic thinking and problem-solving abilities. Excellent communication and interpersonal skills. Ability to manage multiple priorities and deliver results in a fast-paced environment. Effective liaison and negotiation with outside organisations Data-Driven Decision-Making
Desirable
Experience in urgent primary care services Experience in the strategic development and leadership of operational services in the NHS or wider public sector
Qualifications Essential
Degree or Post Graduate or equivalent qualifications or experience
Desirable
Project or Programme Management Qualifications
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name NEMS Community Benefit Services Ltd
Address Forward House
Station Street
Nottingham
NG2 3AJ
United Kingdom
Employer's website https://nemscbs.net/ (Opens in a new tab)