About this role
Job summary
Do you enjoy leading teams, improving services and making a real difference to patient care?
Community Diagnostic Centres are transforming the way diagnostic services are delivered across the NHS. We're looking for an ambitious Directorate Support Manager (Band 6) to join our growing leadership team and help shape the future of diagnostic services across Ely and Wisbech Community Diagnostic Centres.
The CDCs play a vital role in improving access to diagnostics for local communities, supporting national diagnostic recovery priorities and delivering high-quality, patient-centred pathways closer to home.
The role supports one of the Trust's fastest-growing services, delivering thousands of diagnostic appointments each year across multiple clinical specialities.
This is an excellent opportunity for someone looking to develop towards a senior operational management career within the NHS. You'll work alongside experienced operational and clinical leaders, leading service improvement, transformation projects and pathway development across one of the Trust's most innovative services.
You will be required to travel between the 2 sites, with Ely being the main location. This is a full-time (37.5 hours) position. As part of an operational leadership team supporting a seven-day service (08:00-20:00), a flexible approach to working is required. If this sounds exciting and like the opportunity you have been waiting for, we want to hear from you!
Get in touch to discuss further.
Main duties of the job
Provide operational leadership and administrative leadership support across Ely and Wisbech Community Diagnostic Centres, ensuring high-quality, patient-centred services and supporting delivery of the national CDC programme.
Support delivery of national and local diagnostic performance targets, using data to identify risks, pressures, and improvement opportunities
Lead operational delivery across one of the region's largest Community Diagnostic Centre programmes.
Support recruitment, induction, appraisal, and development of operational staff
Contribute to service planning, pathway redesign, and new ways of working aligned to the national CDC programme
Support governance activity including incident review, complaints, information governance, and policy compliance
Act as a visible operational presence across sites, supporting consistent standards and effective communication
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job description Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:- applied for a Graduate visa- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
This vacancy will close at midnight on 13th September 2026.
Interviews are due to be held on 28/29th September 2026.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications Essential
Educated to a degree level/ NVQ level 4 or equivalent experience Evidence of Continuous Professional Development
Desirable
Postgraduate qualification relevant to healthcare, management, or service improvement.
Experience Essential
Experience of managing or supervising administrative or operational teams within a healthcare or complex service environment Experience of analysing and using performance or activity data to support service delivery and improvements Experience of working collaboratively with a range of professional groups, including clinical and non-clinical colleagues Experience of contributing to service improvement, change initiatives or redesign projects Experience of managing competing priorities and meeting deadlines in a pressured operational environment
Desirable
Experience of working within the NHS Experience of budget monitoring or supporting cost improvement activity Experience of managing or supporting patient tracking lists, waiting lists, or elective access processes Experience of multi-site working or supporting services delivered across more than one location
Knowledge Essential
The NHS and modernisation agenda The importance of successful partnership working Principles of lifelong learning Professional education and training Workforce planning, recruitment and retention Knowledge of HR procedures Patient and public involvement Strong knowledge of elective and diagnostic access standards and national targets
Desirable
Knowledge of EPIC hospital systems Understanding of Accreditation Understanding of Community Diagnostic Centres and elective recovery
Additional Requirements Essential
The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Together - Safe, Kind, Excellent Willingness to work across sites and to travel, on occasions, within the region and nationally Ability to undertake minimal non-clinical manual handling and continuous DSE (Display Scree
Desirable
Ability to work flexible hours Ability to work from home if required
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Cambridge University Hospital NHS Foundation Trust
Address Ely Community Diagnostic Centre
Lynn Road
Ely
CB6 1DN
United Kingdom
Employer's website https://www.cuh.nhs.uk (Opens in a new tab)