About this role
Bouygues Travaux Publics KSA Specialists in civil engineering, underground tuneling and complex structures, delivering major infrastructure and land-use projects worldwide. As part of Bouygues Travaux Publics, we are committed to sustainable construction, diversity, and welcoming talent from all backgrounds. Main Responsibilities Provide first and second-level technical support to employees and resolve hardware, software, network, and system issues Install, configure, maintain, and troubleshoot computers, laptops, printers, network equipment, and other IT devices Manage user accounts, permissions, Microsoft 365 services, email accounts, and access to company systems and Active Directory Monitor and maintain network connectivity, Wi-Fi, internet services, switches, and other network infrastructure Manage IT assets, including equipment allocation, inventory, replacements, and lifecycle tracking Install and maintain required software, and manage software licenses and renewals Coordinate with suppliers, contractors, and service providers for IT equipment, licenses, internet services, and technical support Support IT procurement activities, including preparing technical requirements, quotations, and purchase orders Ensure IT systems and services are available, secure, and operating effectively Troubleshoot and resolve incidents while maintaining proper documentation and follow-up Assist with employee onboarding and offboarding, including account creation, equipment preparation, and asset handover Maintain IT documentation, procedures, inventories, and technical records Support meeting rooms, video conferencing systems, and other office technology Assist with cybersecurity requirements, endpoint protection, access controls, and IT policy compliance Provide on-site IT support for project offices and remote locations when required Support IT projects, system upgrades, and migrations Required Skills & Competencies Technical Troubleshooting: Strong ability to diagnose and resolve hardware, software, and network issues independently System Administration: Experience managing user accounts, permissions, Active Directory, and Microsoft 365 services Network Management: Knowledge of network infrastructure, connectivity, Wi-Fi, switches, and internet services Hardware: Hands-on experience with computers, laptops, printers, and peripheral devices IT Asset Management: Experience tracking inventory, managing equipment lifecycle, and coordinating procurement Vendor Coordination: Experience liaising with external IT service providers and suppliers Security Awareness: Understanding of cybersecurity principles, endpoint protection, and access controls Qualifications Formal IT Support or diploma in Information Technology or related field Proficiency with IT management tools and ticketing systems Fluency in English (required) Experience Required Minimum 3-5 years of experience in IT support, system administration, or related technical role Proven experience providing first and second-level technical support in a corporate environment If you have any question feel free to contact Hasna AIT FARES