About this role
This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.
For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.
In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here.
As a Specialist - Customer Care, you will be part of a specialized team within Wesco’s Centralized Customer Care organization focused specifically on supplier invoice resolution. You will assist with root cause discrepancies between purchase orders and a supplier’s invoices. You will support the Accounts Payable team on appropriate resolution and processing any offsetting transactions (including inventory and cost adjustments), largely self-directed within the framework of Wesco’s internal policy, and Customer Care’s standard operating procedures.
Responsibilities:
• Assist with research and resolution on supplier invoice discrepancies (variance between Wesco Purchase Order and Supplier Invoice) with little supervision • Assist with resolution of discrepancies, and processing offsetting transactions (such as cost adjustments to inventory and historical corrections to customer billings) to ensure complete resolution • Supplier invoice resolution subject matter expert for the field (Sales and Operations) • Provides support between Sales, Operations, Inventory Management, and Accounts Payable teams to research and resolve payables issues and communicate resolution back to Accounts Payable team • Effectively organizes and manages large volume of discrepancies across numerous branches, interfacing with employees in the field, and escalating timely to field management as necessary
Qualifications:
• High School Degree or Equivalent required; Associates’ Degree (U.S.)/College Diploma (Canada) preferred • 1 year of related experience required; 3 years preferred • 1 year of Oracle or other large integrated financial system experience is preferred • Accounting knowledge strongly preferred, including understanding of income statements, general ledger accounts, balance sheets, sales, and margin, etc. preferred • Strong Microsoft Excel experience is preferred • Time management skills required, including ability to prioritize customer issues and resolve with positive outcomes • Solid interpersonal skills that allow one to work effectively in a diverse working environment • Able to effectively communicate both verbally and in writing • Able to work well under pressure • Strong attention to detail • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times • Computer literate, including effective working skills of MS Word, Excel and e-mail • Ability to travel up to 25%
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