About this role
Please note: this is a temporary assignment. UCSF's Temporary Employment Program (TEP) recruits and hires temporary employees for immediate clerical and technical support services to UCSF Departments and various off-campus locations. UCSF departments deploy temporary employees to work on special projects, fill in for regular employees who are on vacation or leave, or to temporarily fill a vacant position during recruitment. Frequently temporary employees become successful candidates for career and limited appointment positions.
Key Responsibilities:
New Patient Scheduling and Processing:
• Manage referral work queues and act as the primary contact for referring physicians and new patients. • Schedule and register patients accurately, ensuring compliance with guidelines and collecting necessary information. • Explain first appointment procedures to patients in understandable terms and manage patient expectations. Advanced New Patient Scheduling and Coordination:
• Secure outside medical records, prioritize scheduling for complex patients, and inform patients about treatment options. • Coordinate care with various clinical disciplines and external providers to optimize schedules and expedite services. Surgery Scheduling and Advanced Surgery Scheduling:
• Coordinate outpatient and inpatient surgeries, ensure proper communication with patients, physicians, and hospital staff. • Manage complex scheduling, secure authorizations, and coordinate post-surgical appointments and paperwork. Revenue Cycle:
• Perform cash collection, communicate financial policies to patients, and obtain insurance authorizations. • Monitor provider open charts, work on denials, and secure complex authorizations. Administrative and Patient Care Coordination:
• Schedule patient appointments, triage telephone calls efficiently, and collaborate with clinical staff in problem-solving patient needs. APeX and IT Specific Skills:
• Perform APeX-specific tasks, manage referrals, appointments, and utilize various functionalities for patient care coordination. Environmental Responsibilities, General Performance, and Customer Service Outreach:
• Maintain workplace safety, patient confidentiality, participate in team building, and handle customer service inquiries and complaints. Lead Role Duties:
• Resolve escalated operational issues, provide guidance for process improvements, and act as a primary resource within the department. The final salary and offer components are subject to additional approvals based on UC policy.
Required:
• High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience. • Experience with in-person client service • Scheduling patients • Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple patient records systems. Able to sit at a computer terminal with telephone headphones for extended period of time. • Ability to analyze situations, prioritizes, and develops solutions and makes recommendations. • Ability to work with minimal supervision • Ability to use good judgment and work independently, at times under the pressure of deadlines • Ability to access situations prioritizes workload, develop solutions and make recommendations. • Excellent customer service and communication/interpersonal skills, both over the telephone and directly. • Able to sit at a computer terminal with telephone headphones for extended periods of time. • Basic math skills required. • Proven ability to deal with a wide variety of individuals; • Ability to deal sensitively and effectively with patients. • Excellent organizational and problem-solving skills. • Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents. • Demonstrated administrative/office coordination skills. Preferred:
• EPIC/APeX strongly preferred. • Experience in healthcare, including patient scheduling, insurance verification, and medical record data abstraction. • Experience in ambulatory settings. • Prior experience with appointment, ancillary service, or surgical scheduling.