About this role
Key Deliverables:
Collection Activity
• Achieve assigned collection target through CREs assigned to them • Achieve assigned target on KPA parameters
Customer Relationship
• Maintain constant touch with specific customer groups who are difficult to reach through CREs • Visit and meet customers
Managing Team
• Manage the team of LREs/CREs/AMRs • Should align individual work and performance with the broader team to achieve mutual outcomes • Makes sure self and team adheres to the team's expectations and guidelines, fulfils teams responsibilities and should demonstrate personal commitment to the team.
Document Management
• Ensure all collection documents are submitted correctly and on time
Audit Compliance
• Ensure strict audit compliance as per company norms for self and team
Managing Branch
• Ensure smooth functioning of branch collection without any issues • Manage the repossession activity of the branch
Vendor Management
• Managing Vendors (Collection agency & Repo agency)