About this role
The Downhole Tool Assistant plays a crucial role in maintaining the excellence of Fortress Downhole Tools. They work closely with customer field representatives to coordinate and execute tool-related tasks, ensuring a seamless experience. This position involves a range of responsibilities, from tool maintenance and recycling to effective communication and operational management.
• Coordinate and execute Cyclops Setting Tool pickup and delivery, ensuring timely and efficient operations. • Wash, disassemble, and rebuild Fortress Cyclops Setting Tools according to work instructions, under supervision. • Utilize iFortress software to report on the Fortress Cyclops Recycling Program, maintaining accurate records. • Ensure all necessary equipment and tools are in good condition and readily available for job requirements. • Assist in tool delivery and pickup as needed, providing a reliable and responsive service. • Maintain a professional and ethical work ethic, demonstrating honesty and integrity in all interactions. • Effectively communicate and collaborate with customer field representatives to understand their needs and provide solutions. • Manage operational tasks with efficiency, utilizing problem-solving skills to overcome challenges. • Stay updated with Windows 10 OS, Microsoft Office, and Prophet 21 ERP for seamless digital operations. • Maintain a clean driving record and be prepared for occasional travel to support customer field operations.
• Downhole tool experience is essential, ensuring a solid understanding of the product line. • Self-motivation and attention to detail are key attributes for this role, ensuring high-quality work. • Availability to work weekends and holidays is required to support customer field operations. • Excellent problem-solving and interpersonal skills are necessary for effective communication and collaboration. • Working knowledge of Windows 10 OS, and Microsoft Office is a must for digital operations. • Forklift training and proficiency with basic hand tools are essential for tool handling and maintenance. • The ability to lift a minimum of 75 lbs is required for tool handling and movement. • A clean driving record is necessary, with CDL being an added advantage for travel requirements. • The candidate must pass a drug screen and background check for employment. • Travel to other districts is expected, with an approximate travel expectancy of 5-15%