About this role
Communication: Internal Communication Departments Involved: • Container Shipping Operations & Liner Operations • Container Shipping Sales Team • Container Shipping Commercial Team • Container Shipping Agencies • Container Shipping Pricing Team • Container Shipping Manager Purpose: Coordinate information flow about Milaha Services and third-party operated vessel loading to ensure shipments align with commitments made to customers. External Communication Stakeholders: • Customers • Third-party Shipping Agencies Purpose: • Facilitate communication regarding loading with customers and Shipping agencies. • Maintain close coordination with agents concerning attention to customer requirements. Occupational Health & Safety and Environment Accountability Take full responsibility for actions and decisions. Responsibility Adhere to established safety procedures, follow training and instructions, and report any accidents, incidents, or near misses. Authority Empowered to halt work if conditions are deemed unsafe.
1. Conduct daily follow-up calls with customers regarding bookings and circulate the Cargo Booking Forecast (CBF). 2. Independently coordinate customer bookings (Milaha service and third-party) while verifying customer lists and issuing voyage No Objection Certificates (NOCs). 3. Communicate customer and agent booking requirements (Milaha services and third-party services) and update all systems accordingly with daily vessel updates. 4. Serve as the key liaison between internal departments, external agents, and service providers to relay customer requirements. 5. Handle customer rate inquiries, send rate quotations, and ensure error-free system updates. 6. Identify non-active customers, address concerns, and work to restore regular support. 7. Monitor weekly and monthly customer loading averages to ensure continued engagement. 8. Send arrival notices and NOCs to customers before vessel arrival for import shipments on third-party or Milaha services. 9. Perform any other job-related duties as assigned.
Education & Professional Qualification: Diploma Professional Experience: Minimum 2 to 3 years in customer service preferably at shipping industry Geographic Experience: • Regional Expertise: Strong understanding of the Middle East market and its advantages. • Technical Proficiency Extensive knowledge of Microsoft Office Suite and various web applications, including Solver minds, Trans metrics, etc. • Language Skills Proficient in English. Arabic, Chinese Turkish, Hindi are a plus