About this role
Job summary
To provide effective supervision and efficient administrative support to Courier Manager and Team. Supporting a team of 14 drivers working across the length and breadth of Cornwall delivering/collecting samples/specimens, blood, pharmacy, patient notes, equipment etc to over 200 sites, ensuring a good relationship with service users.
This role includes regular courier duties and stores management.
Main duties of the job
General office duties, completion of weekly driver rotas, pay and leave utilising online system, dealing with service users to ensure needs are met, booking vehicles for repair with occasional driving. Planning training for drivers both routes and mandatory, supervising of drivers.
About us
We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.
We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.
Over 5,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.
We work in people's homes, in community clinics and bases. Some staff work from one of our 10 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.
Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services.
Job description Job responsibilities
Primary role to provide effective supervision, stores control and administrative support to the Courier Service Team, managing and prioritising own work schedule, using initiative, as necessary. Processing and dealing with employee and departmental confidential/sensitive material.
To create, manage and maintain accurate and efficient filing systems including general correspondence invoices and information.
Producing regular finance reports including recharges and set up of charges for new service users.
Routinely manage diary appointments/schedules for the manager and other staff within the courier services team, resolving conflicting issues where necessary.
Produce documents and reports in using Microsoft applications for Manager and all staff as required.
Regularly ensure that designated information systems are organised updated and maintained in an accurate and timely manner, adjusting, and setting up formulae in excel spreadsheet, as necessary.
Calculate and maintain accurate records of annual leave and sickness for the team.
Arrange Bank Staff cover in the event of absent driver/s.
Person Specification
Education / Qualifications and Relevant Experience Essential
Good standard of education including GCSE maths and english or equivalent ILM 3 in supervision and/or willingness to work towards and achieve further leadership qualifications Previous experience of working within a team
Desirable
NVQ level 3 or equivalent in administration
Skills and Aptitude Essential
Computer literate in the use of Microsoft office, including word and Excel Good communication skills and excellent interpersonal skills Ability to meet deadlines and work under pressure whilst remaining calm
Knowledge and Abilities Essential
Ability to manage own workload, using own initiative and unsupervised Ability to relate and empathise with clients and members of the general public
Desirable
Awareness of duty of care regulations and health and safety legislation
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Cornwall Partnership NHS Foundation Trust
Address RCHT Treliske
Truro
TR1 3LJ
United Kingdom
Employer's website https://www.cornwallft.nhs.uk/ (Opens in a new tab)