About this role
To provide top level customer service and effectively drive customer traffic to all dealerships with solid appointments.
Principal Duties and Responsibilities
• Meet minimum standards of 70 calls and 8 appointments through effective management of internet leads and inbound calls.
• Answer incoming calls promptly, professionally and using scripts
• Maintain 90 day follow-up process for all internet leads
• Directly respond to all emails, chats/texts and messages with accuracy
• Contact all unsold customers daily in an effort to reappoint
• Communicate with customers with professionalism.
• Follow BDC sales process to ensure solid appointments are set for sale teams
• Cultivate additional opportunities through campaigns
• Job requires a minimum 40 hours per week; 8-hour workday with allotted 1-hour unpaid lunch break
Reports to: Business Development Manager
Work Experience Requirements
Understanding of Stuckey Automotive’s sales process
Honesty, integrity, trustworthiness
Driven and passionate to achieve growth and goals within the BDC
Strong communication skills 45,000-55,000